Servisfirst Bancshares Birmingham , AL 35202
Posted 3 weeks ago
At ServisFirst, Our Name is Our Mission.
DUTIES AND RESPONSIBILITIES
The Senior Systems Administrator plays a critical role in providing technical leadership and expertise while overseeing the Level 2 technical support function and actively contributing to projects owned by the IT Support Team. This position will collaborate with a team of Systems Administrators and IT professionals to ensure the stability, security, and performance of our systems.
The incumbent will:
Provide Level 2 technical support to end-users, resolving complex hardware, software, and network issues in a timely manner
Serve as a technical escalation point for Level 1 support analysts, providing guidance and assistance to ensure prompt resolution of issues
Lead and participate in projects owned by the IT Support Team, collaborating with Network or Systems Engineers and other team members to ensure successful project implementation
Manage and maintain server infrastructure, including patching, installation, configuration, and troubleshooting of operating systems and server applications
Implement and maintain security measures to safeguard systems and data from unauthorized access or breaches
Maintain comprehensive documentation of system configurations, procedures, and protocols using Confluence, ensuring accuracy and accessibility for team members
Identify areas for process improvement and contribute to the development of IT policies and procedures to enhance efficiency and effectiveness
Collaborate with cross-functional teams to address technical challenges and support organizational goals
Share expertise and mentor junior team members to enhance overall team performance and foster a culture of continuous learning
Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies
Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.
Note: Additional duties and responsibilities may be assigned.
MINIMUM QUALIFICATIONS
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Proven experience as a Systems Administrator in a complex IT environment
Proficiency in Microsoft Windows Server, Active Directory, and other server technologies
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal skills
Ability to prioritize and manage multiple tasks effectively
PREFERRED SKILLS
VMware Hypervisor
Windows Server
PowerShell Scripting
Group Policy Management
Intune (Autopilot and MDM)
Active Directory (On-prem and Azure)
DUO Multifactor Authentication
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
The physical requirements and environmental conditions of this position consist primarily of:
Sustained standing and sitting
Frequent use of PC, including typing or sustained attention to monitor
Occasional lifting and/or moving equipment weighing up to 50 lbs
Normal office environment with comfortable internal temperatures and low level noise
EOE/AA
Servisfirst Bancshares