Ramp Service Manager

Overview

Work Where it Matters

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary:

The Ramp Service Manager is responsible for overseeing all aspects of ramp operations, ensuring compliance with company policies, safety standards, and training requirements. They will manage the ramp, cabin cleaning, and security operations, supervise employees, and ensure that processes are followed to maintain efficient and safe operations. The Ramp Service Manager reports to the Director of Ground Handling.

Responsibilities

Job Responsibilities:

• Oversees the entire ramp operations, including aircraft handling, loading, and unloading of cargo and baggage.

• Manages and supervises the ramp and cabin employee group, including hiring, training, and performance management.

• Ensures that all ramp operations are conducted in compliance with company policies, safety standards, and regulatory requirements.

• Directs and coordinates ramp and cabin cleaning operations to maintain cleanliness and appearance standards.

• Develops and implements processes and procedures to improve efficiency and safety of ramp operations.

• Monitors and reports on ramp performance metrics, such as on-time performance, aircraft turn time, and safety incidents.

• Coordinates with other departments, such as maintenance, customer service, and flight operations, to ensure smooth and efficient operations.

• Responsibilities include mastering the TCP and Deltek timekeeping systems, along with reconciling any exceptions that arise.

• This role also involves conducting counseling and disciplinary actions, including Corrective Action Forms (CAFs), and providing mentorship and fostering growth among team members.

• Perform other duties as assigned.

Qualifications

Minimum Qualifications:

• High School diploma or equivalent required; bachelor's degree in aviation management or related field preferred.

• Minimum of 5 years of experience in ramp operations, with at least 3 years in a supervisory or management role.

• Strong leadership and interpersonal skills, with the ability to motivate and manage a team.

• Excellent communication skills, both written and verbal.

• Knowledge of FAA regulations and airline industry standards.

• Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.

• Proficiency in Microsoft Office Suite and other relevant software applications.

Physical Demands:

• Must be able to lift and move up to 50 pounds with help.

• Must be able to stand, walk, bend, and stoop for extended periods.

• Must be able to work in outdoor environments and in varying weather conditions.

• Must be able to climb stairs and ladders.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus.

• The RSA Manager usually works outside and is exposed to all types of weather conditions with a seasonal range of temperatures, including rain, snow, wind, and extreme temperatures.

• The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. Occasionally, high noise levels where hearing protection is required and provided.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

Job: Transportation, Logistics & Cargo Handlers

Travel: None

Organization: Pegasus Aviation Services

Clearance: Not Applicable

Work Type: On-Site

Remote: No

ReqID: 2024-7902