Key Account Manager

Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

Job Description

The Key Account Manager is responsible for handling the most strategic accounts at Daxko. These accounts make up the highest percentage of company income, therefore, the consultative relationship and rapport built is key to on-going engagement, where clear expectations are always communicated.

You'll be responsible for understanding your clients' ever-changing market, identifying their strategic priorities, and aligning our unique suite of solutions. You will help to identify new services and/or product opportunities to turn over to your counterpart, the Key Account Executive.

In collaboration with the Key Account Executive, you will serve as a main point of contact for all key client matters, anticipating clients' needs, managing timelines for key projects, and, ultimately, measuring and ensuring the success of your assigned accounts.

Qualifications

• Displays consistent professional maturity and positive contributions to the team

• Effective communication: verbal, written, and presentation skills

• Ability to analyze data and Key Performance Indicators (KPIs) and translate results for a new way forward

• Ability to perform efficiently, with follow-through and achieving desired results

• Self-motivated and self-directed

• Time management and organization skills

• Goal-oriented, organized team player

• Ability to have crucial conversations, internally and externally, with leadership

• Ability to handle tension with care; setting proper expectations and execute delivery following crucial conversations

• Ability to multi-task and remain calm under pressure Encouraging fellow teammates; able to mentor, lead, and train as needed

• Associate's degree or equivalent experience

• Two (2) or more years of Customer Service and or sales experience

• Experience in Salesforce.com

• Proficiency in at least one (1) Daxko Product

What you'll do:

• Execute assigned revenue retention and activity goals

• Develop a trust-driven, consultative relationship between major key clients and Daxko

• Develop a complete understanding of key account needs and priorities

• Drive product adoption, engagement, and retention, tailoring alignment with Key Accounts to company vision

• Partner with the Sales Team on discovery and needs analysis to ensure the successful renewal of existing customer contracts

• Be a direct contributor for Key Account Management Protocol toolbox and improvements

• Maintain a comprehensive understanding of customers' spend, product suite, and Daxko Exchange partnerships

• Manage communication between key clients and internal teams

• Understand and position the value of Daxko's solutions to key customers on an on-going basis

• Regularly plan and present reports on relationship progress, goals, and quarterly initiatives, internally and externally, with stakeholders

• Enable the progression of product enhancement requests by conducting thorough discovery processes, identifying underlying issues, evaluating value propositions, and coordinating with relevant internal teams

• Ensure clear communication and expectation management with clients throughout each process

• Minimum 25% Travel Required

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:

Flexible paid time off

️ Affordable health, dental, and vision insurance options

Monthly fitness reimbursement

401(k) matching

New-Parent Paid Leave

1-month paid sabbatical every 5 years

Casual work environments

Remote work

All your information will be kept confidential according to EEO guidelines.