IT Support Technician

Overview

Doyon Utilities provides excellent career opportunities for motivated individuals. As the primary utility provider for the U.S. Military in Alaska, we offer stability and opportunity even in uncertain times. If you want to be a part of a work family that values professionalism, dedication, collaboration and innovation, we're the right company for you. Full health care coverage, a generous 401(k), and a month of annual paid time off are some of our amazing Company benefits. Our Company culture will make you feel right at home.

The IT Support Technician has a strong focus on end user system management. As a vital member of the IT team, the IT Support Technician provides frontline support for the end users, identifying, tracking, and swiftly resolving issues. Working closely with the IT team, this role leads the troubleshooting, installing, and configuring efforts for all end user computer software and hardware. This includes providing end user system support in IT as well as OT across all DU sites. Additionally, the IT Support Technician plays a crucial role in ensuring smooth operation and efficient management of end user systems. A successful Technician excels in providing exceptional user support, is excellent at managing end user systems effectively, all while assisting the Systems Administrators on the team.

Pay Range: $32.05 - $37.18 per hour

Responsibilities

• Configure, install and maintain workstation hardware, operating systems, and applications.

• Perform and/or recommend remedial actions to correct software, hardware, and system issues.

• Responsible for the process of end user system deployment, support, and upgrades.

• Efficiently track, manage, and report on help desk tickets to ensure timely resolution of end user issues.

• Provide support for audio-visual equipment, phones, and mobile devices.

• Ensure users receive training and assist with the implementation of new services.

• Help in the monitoring and maintaining of backup system.

• Support in maintenance of system user IDs, permission and e-mail, for both in premise and cloud based applications.

• Contributes to IT system maintenance beyond end users.

Conditions of Employment

Must pass a pre-employment drug test, random drug test thereafter in accordance with the published policy of Doyon Utilities. Must have a valid driver's license issued by the State of Alaska. Must be eligible to work on a military installation in Alaska. Eligibility to work on a military installation includes compliance with Department of Defense mandates with respect to employee background and health directives.

Qualifications

• Bachelor's Degree Information Technology Preferred.

• 3 years of specialized experience in IT or related field Required.

• Strong attention to detail (High proficiency)

• Strong verbal and written communication skills. (High proficiency)

• Experience supporting end users with varying degrees of technical ability.

• SharePoint experience is preferred.

• Strong multitasking and organizational skills (High proficiency)

• Exceptional customer service skills. (High proficiency)

• Possess strong interpersonal skills. (High proficiency)

• Ability to manage multiple priorities and problem solve under pressure.

• Excellent problem-solving skills, and the ability to think creatively and adapt while working a wide range of complex projects.

• Experience in setup and maintenance of conference room and a training lab is preferred.

• Knowledge of Windows end user operating systems and troubleshooting.

• Ability to maintain strict confidentiality.

• CompTIA Security+ Certification Required within one year.

Reasonable Accommodation

Doyon Utilities will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. Accommodation requests should be made, in writing to the Human Resources Department.

EEO

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO Know Your Rights poster is available at Know Your Rights (eeoc.gov) For questions on the job posting contact 907-455-1500.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing

• Occasionally

• Walking

• Occasionally

• Sitting

• Constantly

• Lifting

• Rarely

• Carrying

• Rarely

• Pushing

• Rarely

• Pulling

• Rarely

• Climbing

• Rarely

• Balancing

• Rarely

• Stooping

• Rarely

• Kneeling

• Rarely

• Crouching

• Rarely

• Crawling

• Rarely

• Reaching

• Rarely

• Handling

• Occasionally

• Grasping

• Occasionally

• Feeling

• Rarely

• Talking

• Constantly

• Hearing

• Constantly

• Repetitive Motions

• Frequently

• Eye/Hand/Foot Coordination

• Frequently

Working Conditions

• Extreme cold

• Rarely

• Extreme heat

• Rarely

• Humidity

• Rarely

• Wet

• Rarely

• Noise

• Occasionally

• Hazards

• Rarely

• Temperature Change

• Rarely

• Atmospheric Conditions

• Rarely

• Vibration

• Rarely

Doyon Utilities is committed to delivering safe and resilient utility services with an emphasis on reliability and efficiency. Our employees are committed professionals in their fields and passionate about what they do and the customers they serve: the United States Military. Inherent in our mission is modernizing facilities; employing best utility practices that reflect leading industry standards; and operating as vigilant stewards of the environment while ensuring the health and safety of our workforce and our customers.

Preference Statement

Doyon Utilities grants a preference to qualified Doyon, Limited shareholders in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Responsibilities

• Configure, install and maintain workstation hardware, operating systems, and applications.

• Perform and/or recommend remedial actions to correct software, hardware, and system issues.

• Responsible for the process of end user system deployment, support, and upgrades.

• Efficiently track, manage, and report on help desk tickets to ensure timely resolution of end user issues.

• Provide support for audio-visual equipment, phones, and mobile devices.

• Ensure users receive training and assist with the implementation of new services.

• Help in the monitoring and maintaining of backup system.

• Support in maintenance of system user IDs, permission and e-mail, for both in premise and cloud based applications.

• Contributes to IT system maintenance beyond end users.

Conditions of Employment

Must pass a pre-employment drug test, random drug test thereafter in accordance with the published policy of Doyon Utilities. Must have a valid driver's license issued by the State of Alaska. Must be eligible to work on a military installation in Alaska. Eligibility to work on a military installation includes compliance with Department of Defense mandates with respect to employee background and health directives.

Qualifications

• Bachelor's Degree Information Technology Preferred.

• 3 years of specialized experience in IT or related field Required.

• Strong attention to detail (High proficiency)

• Strong verbal and written communication skills. (High proficiency)

• Experience supporting end users with varying degrees of technical ability.

• SharePoint experience is preferred.

• Strong multitasking and organizational skills (High proficiency)

• Exceptional customer service skills. (High proficiency)

• Possess strong interpersonal skills. (High proficiency)

• Ability to manage multiple priorities and problem solve under pressure.

• Excellent problem-solving skills, and the ability to think creatively and adapt while working a wide range of complex projects.

• Experience in setup and maintenance of conference room and a training lab is preferred.

• Knowledge of Windows end user operating systems and troubleshooting.

• Ability to maintain strict confidentiality.

• CompTIA Security+ Certification Required within one year.

Reasonable Accommodation

Doyon Utilities will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. Accommodation requests should be made, in writing to the Human Resources Department.

EEO

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO Know Your Rights poster is available at Know Your Rights (eeoc.gov) For questions on the job posting contact 907-455-1500.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing

• Occasionally

• Walking

• Occasionally

• Sitting

• Constantly

• Lifting

• Rarely

• Carrying

• Rarely

• Pushing

• Rarely

• Pulling

• Rarely

• Climbing

• Rarely

• Balancing

• Rarely

• Stooping

• Rarely

• Kneeling

• Rarely

• Crouching

• Rarely

• Crawling

• Rarely

• Reaching

• Rarely

• Handling

• Occasionally

• Grasping

• Occasionally

• Feeling

• Rarely

• Talking

• Constantly

• Hearing

• Constantly

• Repetitive Motions

• Frequently

• Eye/Hand/Foot Coordination

• Frequently

Working Conditions

• Extreme cold

• Rarely

• Extreme heat

• Rarely

• Humidity

• Rarely

• Wet

• Rarely

• Noise

• Occasionally

• Hazards

• Rarely

• Temperature Change

• Rarely

• Atmospheric Conditions

• Rarely

• Vibration

• Rarely

Doyon Utilities is committed to delivering safe and resilient utility services with an emphasis on reliability and efficiency. Our employees are committed professionals in their fields and passionate about what they do and the customers they serve: the United States Military. Inherent in our mission is modernizing facilities; employing best utility practices that reflect leading industry standards; and operating as vigilant stewards of the environment while ensuring the health and safety of our workforce and our customers.

Preference Statement

Doyon Utilities grants a preference to qualified Doyon, Limited shareholders in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.