Customer Service Representative

An experienced financial services firm located in Birmingham is looking to add a sharp and experienced customer service representative to their team.

Responsibilities:

- Verifies information on forms submitted by customers

- Answers questions and assists customers regarding benefits such as 401k, group insurance, life, and hospitalization

- Coordinates the transmission of customers eligibility files to insurance companies

- May perform routine aspects of benefit accounting and reconciliation; Miscellaneous duties as assigned

- Responds to benefit inquiries from customers and resolves in a timely manner

- Explains and interprets company insurance program to customers

Requirements:

- Proficient in Microsoft Excel 

- Ability to understand and follow oral and written instructions

- High School degree required, Associate or Bachelor’s degree preferred

- Ability to work autonomously in a self-paced, self-motivated team environment

- High level attention to detail, multi-tasking, and ability to organize work;

- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills.