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Winner’S Circle – Customer Service

Dave & Buster's, Inc. Birmingham AL, 35202

The Fun Description 0100: Winner's Circle POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impression...

Posted 6 days ago

The Fun Description 0100: Winner's Circle POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: * Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. * Assists the Guest with all requests and answers questions as needed and makes recommendations on items. * Provides game assistance by promptly notifying Support Technicians or Management as needed. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Practices proper cost controls by accurately weighing tickets and scanning merchandise. * Responsible for stocking, displaying and securing merchandise in all storage areas. * Responsible for the reconciliation of tickets and merchandise inventory. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Be friendly and able to smile frequently. * Work days, nights, and/or weekends as required. * Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten notes. * Lift and carry up to 30 pounds. * Move about facility and stand for long periods of time. * Walk or stand 100% of shift. * Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

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Captain – Customer Service

Dave & Buster's, Inc. Birmingham AL, 35202

The Fun Description 0200: Capitan POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Bu...

Posted 6 days ago

The Fun Description 0200: Capitan POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit. NITTY GRITTY DETAILS: * Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms. * Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. * Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies. * Assists with the maintenance and upkeep of the Viewpoint and Midway areas. * Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss. * Checks for restocking of necessary supplies. Brings all areas up to standard. * Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use. * Assists with the set up and break down of special events functions as directed by management. * Provides game assistance by promptly notifying Support Technicians or Management as needed. * Assists and directs Guests to Kiosk areas and answer questions as needed. * Ensures that our Guests adhere to house policies as outlined and informs management of any issues. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Assists other Team Members as needed or as business dictates. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times. * Must demonstrate ability to read and communicate in English. STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to: * Work days, nights, and/or weekends as required. * Work in environments with both hot and cold temperatures such as freezers and around cooking equipment. * Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten notes. * Lift and carry up to 30 pounds. * Move about facility and stand for long periods of time. * Walk or stand 100% of shift. * Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

X

CSR Iii, Technical Customer Service Engineering

Xerox Birmingham AL, 35202

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and work...

Posted 6 days ago

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what's at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace. Learn more at www.xerox.com. Purpose: * Responsible for installation, maintenance and repair of own company and third party products and systems including hardware, software, networking products and operating systems. * Accountable for providing service to Xerox customers based on assigned equipment & geographic location. Scope: Specific: * Individual Contributor. Interfaces both internally within functional area (services) as well as with external customers in providing service that delights the customer. Primary Responsibilities: * Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance. * Manage call activity; perform call close administrative requirements. * Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required. * Adhere to proper escalation procedures to resolve customer issues. * Provide customer training on assigned products in accordance with current field procedures. * Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles) * Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team. * Drive a motor vehicle * Primary focal point for service reps with customer and technical problem escalations. Assists and backs up Specialist as required. * Takes ownership for and resolves difficult or vulnerable customer situations using advanced customer relations skills. * Interfaces with senior level decision-makers within the customer account to apply retention strategies. * Takes leadership role to develop work management processes with service reps to maximize productivity and achieve business results (PEP metrics) * Responsible for inspection of key business processes; Assists / performs CMP inspections, Parts management * Mentors others using coaching skills* to improve functional application, use of key business processes and skill certification preparation. * Proactively plans activity and manages service coverage to maximize personal and team productivity. * Provides constructive feedback to service personnel for the purpose of performance improvement. * Uses role model facilitation skills to identify focus areas and initiate actions to improve business processes and results. * Provides training support as needed such as pre / post school learning's.* * Role models continuous learning and mentors service reps. Supports service reps in completion of MyLearning personal learning paths. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels Professional Certifications: Preferred COMPTIA A /N or other geographically relevant certification Candidate Background: Minimum MS Office experience. Minimum A detailed knowledge of IT Fundamentals (PC hardware / software, Printer languages, Operating Systems, Desktop Applications, Networking, Network protocols, etc). Minimum A detailed knowledge of the Xerographic process, Colour Printing Theory and the various current printing technologies on the market. Minimum A strong customer focus with a commitment towards delivering results Minimum Ability to manage multiple tasks Minimum Ability to use and manage multiple on-line tools and resources. Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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Macy's Seasonal Retail Customer Service - Early Mornings, Full Time: Brookwood Village

Macy's, Inc. Birmingham AL, 35202

717107339 Join this dynamic store team and you will have the opportunity to perform a wide range of retail functions ensuring t...

Posted 6 days ago

717107339 Join this dynamic store team and you will have the opportunity to perform a wide range of retail functions ensuring that the customer is always our #1 priority. As a Customer Service Associate, you'll perform placement and replenishment of merchandise on the selling floor, complete price changes, set up sales, and fill customers' on-line orders. As the holiday season progresses, you'll create an exceptional shopping experience by engaging with customers, completing register transactions and delivering a clean, neat, and easy to shop environment. Click here to see the full job description for the Seasonal Retail Customer Service Associate, including all essential functions and qualifications. Seasonal Customer Service Associate shift start times will vary by location. Shift start times include: * Early Mornings - Shift starts between 4 am and 6 am * Mid Mornings - Shift starts between 7 am and 10 am * Afternoons - Shift starts between 11 am and 2 pm * Mid Afternoons - Shift starts between 3 pm and 5 pm * Evenings - Shift starts between 6 pm and 9 pm * Late Evenings - Shift starts between 10 pm and midnight Essential Functions Include: * Ensuring the in-store and online customer are always the #1 priority * Assisting in pulling merchandise from the selling floor and stock rooms to fill on-line orders * Engaging with customers and assisting them in fulfilling their shopping needs * Completing transactions using our point of sale registers * Maintaining sales floor and fitting room recovery standards * Executing merchandising tasks including placement of merchandise, movement of fixtures and merchandise, stockroom maintenance and organization, replenishment of the sales floor, and execute price changes * Executing signing in a timely and accurate manner to include organization, maintenance, sign set-up and removal * Flex between tasks as directed by a Supervisor * Regular, dependable attendance and punctuality * Perform other duties as necessary Qualifications Include: No prior experience is required. Seasonal Customer Service Associates should have excellent communication skills, enjoy engaging with customers, and be comfortable using technology. Along with a strong sense of urgency, he/she should possess the ability to work both independently and as part of a team. This position involves standing for at least two consecutive hours, and involves lifting at least 30 lbs. Must be available to work a flexible retail schedule, which may include day, evening, weekend and/or holidays, based on department and/or store/company needs. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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Part Time Customer Service Associate II (Electrical And Lighting)

Lowe's Companies, Inc. Birmingham AL, 35202

Position Description Responsible for assisting customers with all of their shopping needs including assisting customers in the ...

Posted 7 days ago

Position Description Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. Job Requirements CSA Sales Floor: Requires morning, afternoon and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimum Qualifications Six (6) months experience using a computer, including inputting, accessing, modifying, or outputting information. Six (6) months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information. Preferred Qualifications Associate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden). One (1) year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. One (1) year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. One (1) year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden). One (1) year experience working in any department at a Lowe's retail store. Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Apply Now Save Job View Saved Jobs Email Job

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Part Time Customer Service Associate (Millwork)

Lowe's Companies, Inc. Birmingham AL, 35202

Position Description Responsible for assisting customers with all of their shopping needs including assisting customers in the ...

Posted 7 days ago

Position Description Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. Job Requirements CSA Sales Floor: Requires morning, afternoon and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimum Qualifications Six (6) months experience using a computer, including inputting, accessing, modifying, or outputting information. Six (6) months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information. Preferred Qualifications Associate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden). One (1) year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. One (1) year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. One (1) year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden). One (1) year experience working in any department at a Lowe's retail store. Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Apply Now Save Job View Saved Jobs Email Job

C

Customer Service Representative, Full Or Part Time

Circle K Stores, Inc. Birmingham AL, 35202

Circle K is a great place to work! Here is why: We know that you can work anywhere. However, working at Circle K is the sta...

Posted 1 week ago

Job Description Circle K is a great place to work! Here is why: We know that you can work anywhere. However, working at Circle K is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining Circle K means joining a team that is devoted to you! Minimum Qualifications High School diploma or GED preferred. Experience in retail sales preferred. Ability to work in the conditions described below. Ability to perform essential duties and physical functions described below. Ability to work with the equipment, tools and materials listed below. Ability to work as scheduled and arrive to work on time. Ability to communicate (orally and in writing) in English. Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide).Essential Duties Provides prompt, courteous customer service. Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold. Performs multi-function operation of fuel console, lottery machine, money order machine, telecom transactions, etc. Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment at store. Inspect store facilities and equipment for safety, cleanliness, and proper working order. Contacts maintenance for repair when needed. Completes build-to's for ordering/purchasing merchandise. Receives and verifies vendor deliveries. Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits. Assists new applicants with application process. Performs all duties with minimal supervision. Attends job-related meetings (may be required to work irregular hours). Performs other duties as assigned by the Store Manager.Working Conditions Perform approximately 95% of all work indoors, but will be required to work outside to clean parking lots, gas pumps, take out garbage, etc. Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer. Exposure to occasional noise. Work with a minimum direction and periodic supervision.Physical Functions Ability to stand and/or walk for up to 8 hours. Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels). Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level (i.e., to replenish fountain syrups). Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck). Ability to bend at waist with some twisting up to one hour of workday. Ability to grasp, reach and manipulate objects with hands up to all day. (This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs).THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees. Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish Store Information Store 2723813 3640 Lorna RdHoover, Alabama 35216

C

Lead Customer Service Representative, Full Or Part Time

Circle K Stores, Inc. Birmingham AL, 35202

Circle K is a great place to work! Here is why: We know that you can work anywhere. However, working at Circle K is the sta...

Posted 1 week ago

Job Description Circle K is a great place to work! Here is why: We know that you can work anywhere. However, working at Circle K is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining Circle K means joining a team that is devoted to you! Minimum Qualifications High School diploma or GED preferred. Experience in retail sales preferred. Ability to work in the conditions described below. Ability to perform essential duties and physical functions described below. Ability to work as scheduled, and arrive at the job store on time. Ability to communicate (orally and in writing) in English. Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide).Essential Duties Provides prompt, courteous customer service and resolves customer issues on shift. Provides training assistance to new Customer Service Representatives. Performs shift supervision. Completes all store merchandise build-to's May complete a grocery order and delivery. May provide direction for managing the fast food service area of the store. Knows the gasoline pricing strategy for the store and changes gasoline prices correctly. Inspect store facilities and equipment for safety, cleanliness, and proper working order. Contacts maintenance for repair when needed. Receives and verifies vendor deliveries. Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits. Assists new applicants with application process. Performs all duties with minimal supervision. Attends job-related meetings (may be required to work irregular hours) Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold. Performs multi-function operation of fuel console, lottery machine, money order machine, telecom transactions, etc. Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment at store. Complete daily store reports and other duties as assigned by the Store Manager.Working Conditions Perform approximately 95% of all work indoors, but will be required to work outside to clean parking lots, gas pumps, take out garbage, etc. Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer. Exposure to occasional noise. Work with minimum direction and periodic supervision.Physical Functions Ability to stand and/or walk for up to 8 hours. Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels). Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level (i.e., to replenish fountain syrups). Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck). Ability to bend at waist with some twisting up to one hour of workday. Ability to grasp, reach and manipulate objects with hands up to all day. (This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs).THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFC REQUIREMENTS OF THE JOB.NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees. Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish Store Information Store 2723820 7701 1st Ave NBirmingham, Alabama 35206

I

Customer Service Contact Center Analyst

Infinity Insurance Birmingham AL, 35202

Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innova...

Posted 1 week ago

Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innovative products and services that are designed to meet the diverse and evolving insurance needs of consumers. When we named our company "Infinity" we knew it was a bold title. Infinity means without end. For more than 50 years, Infinity has done justice to its name, searching for every possible way to offer the best service. The key to our ongoing success is excellence. We strive for excellence in every detail, from our policy offerings and insurance products to our hiring and training programs. We don't take excellence for granted. All of our hard work has paid off. We consistently outperform the industry by making auto insurance more accessible, easier to understand and affordable. ABOUT THIS POSITION PURPOSE OF POSITION: Conducts Customer Service Data research/analysis using all contact center resources available (i.e. Nice Call Recordings, Speech Analytics, Survey Tools, WFM, Genesys etc.) and provides data interpretation with recommendations for process and system improvements to promote efficiency within the department and to identify, track and report on call trends, staffing and productivity and to identify and address performance issues such as call/contact avoidance. Develops, maintains and reports on real-time and historical staffing models (for short term and long range) to support contact center scheduling/staffing needs as well as budgetary support and initiative planning. SPECIFIC ACTIVITIES: * 1. Gathers data via interviews (employees, agents, etc.), observations, systems, research and from other available data sources. Once assembled, data is analyzed and formatted into an acceptable presentation with thorough documentation. * 2. Utilizes research and data gathering, interprets data, conducts thorough analysis and provides reports and recommendations. * 3. Determines solution/impact including but not limited to feasibility studies, cost/benefit analysis, trending/forecasting, financial analysis, budget analysis and reporting. * 4. Presents analysis and recommendations to various levels of management and assists in implementation of selected alternatives. * 5. Tracks and monitors success of improved processes/systems against Infinity benchmarks and industry best practices. * 6. Proactively searches for process improvement opportunities and technologies to meet company goals. * 7. Measures, analyzes and provides reports on business data including regular and "ad hoc" reporting. * 8. Develops and/or updates documentation of projects and system or process changes and provides feedback in a timely manner. May assist with updating training manuals and training of users. * 9. Participates in the design, construction, testing, and implementation of approved business solutions. * 10. Serves as a liaison between, IT and other departments to ensure coordination of efforts and optimal efficiency improvement as a result of changes. May provide assistance with Corporate internal or external audit teams to ensure continued legal compliance. * 11. Establishes deadlines, personal work plans and manages time effectively. * 12. Identifies and analyzes key call drivers through speech analytics to forecast and maintain accurate call volume distributions, trends, day of week factors, holiday information and seasonal variations based on the changing business environment. * 13. Partners with other departmental members to quantify the impact of business initiatives and to update existing business processes and procedures affected. * 14. Builds various intraday contact center forecast models based on metric variables and business projections. * 15. Maintains employee performance rankings and facilitates the shift bidding/publication process by established guidelines. * 16. Must have regular predictable attendance. 17. Other duties/tasks as assigned by management. SPECIALIZED KNOWLEDGE AND/OR SKILL REQUIREMENTS: 1. Bachelor's degree in a field that will yield Business Analytics expertise, preferred. 2. One (1) year work experience in a technical role requiring the ability to extract data and transform it for meaningful interpretation and analysis and the ability to communicate findings in a non-technical format. Experienced must yield expertise in database technologies and software including Excel, Access, Word, SQL and predictive modeling tools. Ability to write SQL scripts. 3. Strong math, analytical, organizational, communication and presentation skills required. 4. Understanding of call center metrics, processes, practices and impacts on staffing needs preferred. 5. One year of experience with workforce management products (IEX< Scpect, Genesys, Verint etc.) and phone switch monitoring applications (Centre Vu Supervisor, ccPulse etc.) preferred. 6. Must be, or become within an agreed upon timeframe, a Subject Matter Expert on the current applications in use for developing staffing models and data analysis. 7. Three (3) or more years experience in market research and data analysis, preferred. Employees understand our commitment to a positive work environment and dedication to the utmost in service. Advancement opportunities include skill training and career paths for many positions. We take the time to get to know our customers and recognize the importance of building long-term relationships – with our business clients as well as our hardworking employees. Come see why our team gets the job done right and has fun doing it!

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Customer Service Supervisor

Burlington Coat Factory Corporation Birmingham AL, 35202

LOCATION 7001 Crestwood Blvd. Birmingham AL US 35210 Overview If you want an exciting job with one of the largest off-price ...

Posted 1 week ago

LOCATION 7001 Crestwood Blvd. Birmingham AL US 35210 Overview If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. team as a Customer Service Supervisor! Are you a proven leader who understands the value of building strong teams and partnerships to drive results? Can you coach a diverse team of associates on how to deliver exceptional customer service, while providing regular feedback in the moment to consistently shape behaviors? Can you create a positive environment for customers and associates that emphasizes respect and professionalism? If so, this may be the right role for you! Customer Service Supervisors are customer support specialists who lead the customer service team in providing all Burlington customers with an exceptional, friendly, and professional customer service experience at all times. You'll lead by example and provide feedback to team members on a regular basis to reinforce customer service best practices. Customer Service Supervisors understand that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company. Responsibilities: * Direct cashier coverage and customer flow at the front of lines to ensure efficient service * Assist management team in communicating promotions and company updates * Monitor and validate returns, exchanges, check authorizations, voids, and other transactions * Support training for associates in the areas of customer service and company standards, policies and procedures * Perform other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including nights, weekends and holidays as required. If you… …are excited to deliver great values to customers every day; …take a sense of pride and ownership in helping drive positive results for a team; …are committed to treating colleagues and customers with respect; …believe in the power of diversity and inclusion; …want to participate in initiatives that positively impact the world around you; Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Posting Number 2018-87087 Location US-AL-Birmingham Address 7001 Crestwood Blvd. Zip Code 35210 Position Type Regular Full-Time Career Site Category Store Associate Position Category Store Associate Evergreen Yes

Winner’S Circle – Customer Service

Captain – Customer Service

CSR Iii, Technical Customer Service Engineering

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Macy's Seasonal Retail Customer Service - Early Mornings, Full Time: Brookwood Village

Part Time Customer Service Associate II (Electrical And Lighting)

Part Time Customer Service Associate (Millwork)

Customer Service Representative, Full Or Part Time

Lead Customer Service Representative, Full Or Part Time

Customer Service Contact Center Analyst

Customer Service Supervisor

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Winner’S Circle – Customer Service

Captain – Customer Service

CSR Iii, Technical Customer Service Engineering

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Macy's Seasonal Retail Customer Service - Early Mornings, Full Time: Brookwood Village

Part Time Customer Service Associate II (Electrical And Lighting)

Part Time Customer Service Associate (Millwork)

Customer Service Representative, Full Or Part Time

Lead Customer Service Representative, Full Or Part Time

Customer Service Contact Center Analyst

Customer Service Supervisor

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