Bilingual Customer Service Representative

Job Title: Commercial Customer Service Representative

Agency/Platform: Southeast Platform

Location: Pelham, AL

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The primary role of the Commercial Customer Service Representative is to provide excellent customer service to our policyholders and prospects by answering their inquiries, resolving issues, and offering solutions. The ideal candidate should possess exceptional communication and problem-solving skills, and have a good understanding of insurance products and services.

Responsibilities:

• Answer phone calls and respond to email inquiries from policyholders and prospects.

• Provide information about insurance products, coverage, and policies.

• Process policy changes, renewals, and cancellations.

• Investigate and resolve policyholder complaints, billing issues, and claims inquiries.

• Assist policyholders in filing claims and provide guidance on claim procedures.

• Handle escalated customer service issues and collaborate with team members to resolve complex problems.

• Maintain accurate records of customer interactions and update policyholder information as required.

• Promote additional insurance products and services to policyholders.

• This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Education/Experience:

• High school diploma or equivalent.

• At least 1-2 years of experience in customer service, preferably in the insurance industry.

• Excellent verbal and written communication skills.

• Strong problem-solving and analytical skills.

• Bilingual in Spanish/English required.

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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.