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Zone Assistant (Weekday Mornings)

Expired Job

Life Time Fitness Friendswood , TX 77546

Posted 2 weeks ago


Position Summary

The Zone Assistant delivers the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of Life Time products and services. They proactively meet the needs of members and accurately answer questions. The Zone Assistant supports day-to-day operations of the Zone by partnering with the entire Personal Training team & LifeClinic Physical Therapy & Chiropractic.

Job Duties and Responsibilities

  • Welcomes each member and ensure they complete all necessary forms

  • Works with PT staff to ensure accurate information and member service plans

  • Collects and processes payments as needed

  • Works with Personal Trainers to ensure accurate scheduling of members

  • Manages member scheduling through confirmation calls, connecting with missed appointments and rescheduling

  • Serves as an ambassador to members and team member to promote Life Time programming and services

  • Partners with Zone Manager to be a liaison for outreach for the Zone and its services

  • Communicates daily business productivity

  • Assists clients with setup & use of fitness equipment

  • Maintains cleanliness & organization of space & equipment

Position Requirements

  • High School Diploma or GED

  • 6 months of experience working in a customer service setting

  • Ability to remain standing for a minimum of 4 hours at a time

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VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Description Position Summary The Zone Manager leads, coaches, and develops the Zone Assistants while maintaining, and executing the Zone & LifeClinic Physical Therapy & Chiropractic business plans. The position assists with the hiring process, supporting and retaining driven individuals. The Zone Manager adjusts business plans as needed to deliver results at or above company expectations in patient acquisition, retention, and collections. Furthermore, they will greet members and patients alike in a friendly, professional manner while providing exceptional customer service. Job Duties and Responsibilities * Evaluates and assists with managing the new hire needs and recruits, interviews, hires and provides ongoing training for new Zone Assistants. * Trains Zone Assistants through standard operating procedures, role playing, shadowing other team members and providing ongoing and regular coaching feedback. * Manages payroll for the Zone Assistant * Creates staffing schedules using Zone hours of operation * Communicates proactively with patients while engaging them in their care * Ensures that all necessary forms for each patient are complete and reflected in their account * Works with the doctor to ensure accurate medical records and patient treatment plans * Understands and responds to questions regarding patient finances and their contribution to care * Processes member/patient paperwork, enters sales transactions at POS, including program, service and product payments * Manages the clinics entire patient scheduling ensuring patients schedule according to their treatment plan * Sorts and delivers the Zone & LifeClinic mail and incoming packages * Promotes and educates patients, members, and team members that Chiropractic / Physical therapy care is a part of a Healthy Way of Life * Handles front desk reception and essential administration duties * Performs a variety of administrative tasks to assist the doctors as needed * Ensures HIPPA compliance * Communicates weekly business productivity * Assists clients with setup & use of fitness equipment within the Zone * Maintains cleanliness & organization of space & equipment Position Requirements * High School Degree or Equivalent * 1 to 3 years of experience working in healthcare * 2+ years of customer service experience * 1+ years of supervisory experience * Basic POS (point of sale) transaction experience * Ability to proficiently use a computer * Excellent verbal and written communication skills Preferred Requirements * College degree in business or related * Experience working in healthcare industry Life Time Fitness Friendswood TX

Zone Assistant (Weekday Mornings)

Expired Job

Life Time Fitness