Summary of Position
The ZO. Ambassador serves as a host to upwards of 17,000 ZO. Members in Rockefeller Center. A ZO. Ambassador is curious, genuine, a true team player and always comfortable rolling up their sleeves to do what is necessary hosting our ZO Members and supporting the greater team. The role is responsible for executing day-to-day ZO. operations throughout Rockefeller Center.
Execution of Daily Operation
Receiving ZO. Members in all ZO. Spaces throughout the day
Compiling Shift Reports daily to best communicate daily highlights and challenges
Keeping all ZO. Spaces, including bathrooms orderly and clean, always reporting any and all deficiencies
Communicating daily events to greater Rockefeller Center Lobby Teams
Checking ZO. Members in/out of ZO. programming
Turning over Nap Pods and Meditation Sessions
Setting up and breaking down both ZO. and Private Events, including all wellness offerings (i.e. Yoga and Pilates)
Ensure Programming Calendars are accurate and up to date
Daily email communication with ZO. Members
Able to navigate ZO. App and Content Management website
Interacting with ZO. Members, always pulling feedback and communicating incoming feedback and ideas
Communicate and resolve any and all Member service issues
Food and Beverage
Ensure compliance with health, sanitation, liquor, safety and employment regulations and all standard operating procedures
Maintain a clean Pantry area at all times
Prepare and serve coffee/espresso drinks and smoothies
Operate Point Of Sale system to ensure all Members are charged accordingly
Prepare and serve alcoholic beverages
Adhere to daily checklists when opening and closing the Pantry
Meet with the Food and Beverage Partner weekly to review equipment needs, inventory needs, operational challenges and member feedback
Ensure that storage area and refrigerators are maintained, organized and up to all hygienic standards
Please note that Management reserves the right to change, modify and/or alter any of the duties and responsibilities based on business demands.
What it takes
The individual must possess the above knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Previous Barista, Bartender or other Food & Beverage or high level customer service experience required
High school diploma or equivalent education required
Exceptional organizational and multitasking skills
Excellent communication and computational skills
Superior problem solving skills
Able to read, speak and write the primary languages used in the workplace
Legally authorized to work in the United States
Must be able to lift up to 50 pounds on a regular and continuing basis
Must be able to stand and exert well-paced mobility for up to 8 hours in length.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be minimum age to serve alcohol