Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Youth Progress Experience Manager

Expired Job

Youth Progress Portland , OR 97201

Posted 3 months ago

We are seeking a thoughtful, proactive, detailed-oriented and engaging Youth Progress Experience Manager to join our team.
The person in this position will personify our deep commitment to building a highly engaged, motivated, and successful community of people working to ensure youth in the juvenile justice and foster care systems have every opportunity to learn, grow and succeed.
The Experience manager will be responsible for overseeing initiatives, projects and programs that promote employee engagement and satisfaction and directly contribute to organizational health and effectiveness.
The Experience manager will serve as the main point of contact for administrative functions such as finance and human resources and will support senior leadership in tackling challenges before they arise, making it easier for individuals to focus on their work, and creatively exceeding employee expectations.

Job Responsibilities: Employee engagement: Build community from the inside out and proactively engaging with the broader organization to make Youth Progress the employer of choice for individuals deeply committed to working with youth in the juvenile justice and foster care system Tirelessly seek new ways to surpass employee expectations in support of our teams Delight team members with random acts of kindness & recognition, create strategic touch points & events on key dates, anniversaries and accomplishments.
Building relationships that enhance knowledge of employees and the business (including name-knowing and professional connection-making) to enhance employee experience across our multiple locations.
Culture: Manage the onboarding process creating a memorable first impression for new hires.
Create content for ADP Workforce Now as we shift to using this platform for new employee orientation and onboarding, benefits & workplace experience programs Refine and reinforce workplace culture initiatives that build on our established culture while positioning us with systems, accountability and buy-in for scalable growth.
Serve as a visible, involved and engaged leader to employees throughout the organization by modelling our organizational hospitality and culture values Communication: Proactively craft pertinent and on-brand communications through multiple channels to bring information to employee teams.
Create on brand internal communications to support workplace experience initiatives in both social and print channels.
Create buzz around what's happening, what's next, and why it's important.
Highlight employee stories, employees of the month, and other points of recognition on social media, our website, and in our workplaces.
Process Improvement: Discover and build systems that address root causes of employee, cultural, or organizational pain points, not just symptoms.
Create new processes and streamline systems, identify new opportunities to better serve our team, provide support to company-wide initiatives and strategies focused on performance management, recognition, career development, and employee relations.
Implementing and monitoring standards of service to meet and exceed expectations and consistently seeking opportunities to improve efficiencies and outcomes.
Develop and maintain effective systems through which to assess and refine service delivery, reporting on outcomes, and delivering on improvements, including ADP Workforce Now and ADP Comprehensive Services team Serve as liaison with ADP Comprehensive Services to improve upon recruitment, selection, on-boarding, training and performance management processes Administrative: Manage the workflow, reporting and data integrity of HR Information Systems (HRIS). Coordination of the employee recruiting function in order to enable departments to hire necessary talent, owning recruiting tools and processes to optimize for efficiency, effectiveness, and candidate satisfaction.
Coordination of new hire paperwork; Complete Forms I-9, verifies I-9 documentation and maintains I-9 files; Conducting background screenings for all prospective employees Investigate and resolve employee relations issues when necessary, encouraging open, productive dialogue between managers, employees and other partners Develop and implement goals and metrics for employee retention and workplace culture and satisfaction.
Support other functions as assigned About Us: Youth Progress provides safe and stable homes to youth in the Juvenile Justice and Foster Care systems.
We are trauma-informed, culturally responsive, and provide individualized and comprehensive supports to youth in our programs.
We are dedicated to helping youth become productive members of the community.
At Youth Progress: We believe youth in the juvenile justice and foster care systems are leaders, scholars, artists, athletes and entrepreneurs We believe in the power of relationships, and working tirelessly to earn the trust and respect of youth in our programs We believe in treating youth with unconditional positive regard We believe in creating caring environments that inspire change in the hearts and minds of youth We believe staff and youth are on a transformational journey together Position & Environment Details: Full Time: Yes Hours: Hours vary, M-F.
Occasional evenings and weekend as needed.
Co-workers: as an organizational leader and culture creator you not only act as a partner to the executive team, you provide guidance and support to all employees.
As an agency, we're creative, open-minded, dedicated to providing the highest quality of programs to our youth, and advancing equity, diversity, and inclusion.
Day to day: For this position, no two days are exactly alike.
However, on any given day, you will balance tasks, projects, "desk work" and interacting with co-workers and employees across the organization.
We are looking for someone who enjoys lively days, is deeply committed to advancing equity, and wants to make everybody around them better.

Required: Bachelor's degree in Human Resources, Psychology, Social Science or related field is a plus, or equivalent experience 5+ years progressive experience and responsibility Commitment to advancing equity, diversity, and inclusion Customer focused; approachable, compassionate, and an effective communicator with a diverse audience.
Solid project management and execution skills Experience creating new program and initiatives in an environment where buy in is critical and key influencers may need help getting on board.
Current driver's license Preferred: Experience with ADP Workforce Now HRIS highly desirable.
Working knowledge of multiple human resource disciplines including; data analysis, compensation practices, organizational diagnosis, performance management Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Contact Info & Application Instructions: To Apply: Submit a cover letter and resume to Nick Gallo, Please note that only applicants progressing to the interview stage will be contacted.
Benefits: Generous vacation/sick accrual 100% premium paid health insurance Eligible for membership in OnPoint Community Credit Union Education assistance available after 1 year of employment Employee Assistance Program provides free counseling services Training and professional development

Job type: Full Time

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Support Customer Experience Manager

New Relic

Posted 4 days ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 New Relic Support Customer Experience Manager Portland, Oregon Are you ready to be a key player in our SaaS company, one that is setting the standard for technical innovation and customer growth? New Relic delivers full-service Application Performance Management (APM) as SaaS. We work with a broad range of Java, .Net, Ruby, Python, PHP, Node, and Mobile app developers – from startups to global Fortune 500 enterprise companies. Yes, it is a great product and is incredibly easy to use. However, with customer sites sending us more bits per second than the whole world sends Twitter, and with an agile product that we constantly improve . . . New Relic customers do sometimes need help from Support. We are looking for the right person to join our Global Technical Support team. You will work closely with teams and individuals across the company to creatively and relentlessly solve customer problems to ensure a successful customer experience. You will own the escalation management process for our highest priority customers, to facilitate a frictionless and positive support experience, complete with a short time-to-resolution whenever possible. This role will showcase your expertise across a wide range of skill sets including problem solving, decision making, critical thinking, expert organization and prioritization, and cross-team collaboration. In addition to technical support experience, we are looking for people who can demonstrate expert communications and change management skills, have broad experience with Enterprise account management and who have a working knowledge of web-based technologies. Additionally a familiarity with development frameworks such as .NET, Java, PHP, Ruby, Python and Node is a plus. We are looking for a unique individual -- someone who can successfully perform in the following areas of focus . . . Issue Management * Showcases effective communication style that adjusts based on audience: clients, management, peers and, above all, data nerds * Drives resolution of priority enterprise customer support and technical requests to ensure a positive support experience * Acts as an escalation point for TSEs and TSE Managers for high-priority customer issues; provides guidance and strategy to technical support engineers on communications to customers * Identifies potential or escalated issues and partner with account teams on messaging and/ to determine ownership and/or next steps * Works with Development and Product Management teams to champion/prioritize Premium/Platinum customer bugs and feature requests. Use information to report status back to customers in status updates/meetings/reports * Proven ability to manage conflicting stakeholder interests effectively * Understands when an incident needs to be escalated to the next level of support, senior leadership or to a vendor Customer Advocacy * Champions customer feedback within the appropriate teams to improve the customer experience and support long-term relationship goals * Acts as an escalation point for support engineers and management; collaborate with account teams to identify specific customer technical needs and coordinate appropriate resource availability * Sets and manages internal and external expectations in regards to business needs, priority, timelines, deliverables,etc; Understand and balance New Relic business needs against customer and account team expectations * Assesses & evaluates the criticality of the situation, understands and conveys business impacts of key problems, and reports back on current status to key stakeholders * Ability to negotiate with stakeholders to gain consensus and strong commitment for action Change and Account Management * Drives large-scale communications efforts internally and externally for Product deprecations, maintenance windows, Service Interruptions, etc * Meet regularly with account internal and external account representatives (CSMs, TAMs, AE's and/or customers) to proactively identify account risks, support needs, assess relationship health and provide reports or document status to the account team. Create action items and drive to resolution * Tracks and escalates product bugs to the appropriate engineering teams; work with Product Management and Engineering Managers to set appropriate priority and communicate to key stakeholders (account teams, customers, management, etc) * Contributes to documentation, training and overall knowledge base systems * Educates other departments on team responsibilities and roles; provide guidance on best practices for interacting with Support to Account and Customer Success teams Strong candidates should also be: * Accountable * Successful SCXMs are able to multitask and keep accurate records in salesforce and other forms as necessary for properly tracking escalations, customer interactions, and other projects * Showcases good judgment * Ownership over the entire lifecycle of an escalation * Strong collaborator * Understands the value of knowledge sharing and being a team player * Highly diplomatic * Desire to improve both yourself and other around you * Drive clarity and consistency for escalation paths in GTS * Displays leadership during times of chaos and is able to bring organization to the escalation, as well as with the stakeholders and teams involved * Adaptable * Changes in process, procedures, and systems * Can take the lead in group settings * Comfortable managing upwards, in some cases multiple levels or across teams * Persistent in overcoming challenges to accomplish goals This is not your average support team. We are highly collaborative and support one another in everything we do. We are growing, constantly improving, and strive to add more value to our customers and stakeholders. At New Relic, we hire people who are eager to contribute to our culture, and we empower them to do just that. We take pride in thinking beyond our day-to-day job descriptions, and encourage you to actively seek out opportunities to create the type of work environment that you want to be a part of. What does this look like in action? You should be ready to be a "culture add" to New Relic and spend ~5% of your time finding meaningful ways to make this an even better place to work. A little about us: New Relic provides the real-time insights that software-driven businesses need to innovate faster. New Relic's cloud platform makes every aspect of modern software and infrastructure observable, so companies can find and fix problems faster, build high-performing DevOps teams, and speed up transformation projects. Learn why more than 50% of the Fortune 100 trust New Relic at New Relic is a San Francisco Best Places to Work award winner, an Oregon "Top Workplace" award winner, named a leader in the Gartner's 2012, 2013, 2014, 2015 & 2016 "Magic Quadrant" for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move. Our office is in the tech mecca of Portland, with easy commute access and a plethora of good eats and great coffee. We provide competitive compensation including equity and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility and fun of a start-up. We can help with relocation and are open to H1-B transfers. New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic. Interested in the details of our privacy policy? Read more here: #LI-CB1 New Relic Portland OR

Youth Progress Experience Manager

Expired Job

Youth Progress