Under the direction of the store General Manager, performs a variety of tasks specific to the successful operation the Caf following the prescribed guidelines for service.
Team Member Job Summary
The Team Member is responsible for providing each customer with the highest level of customer service. In Yogurt Mountain, Books-A-Million, Bookland, and Books & Co. stores, all Associates are booksellers.
Team Member Responsibilities
Maintain the highest level of customer service to each customer.
Providing a fast and friendly guest experience.
Greeting every customer who comes in.
Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards.
Maintain a clean and stocked yogurt and seating area.
Strong verbal and written communication skills.
Ability to multi-task.
Ability to learn and operate multiple caf machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.
Demonstrated customer service skills.
Cash handling skills.
Physical and Environmental Requirements
Must be able to operate a computer or register.
Must be able to use hands/arms to operate machinery, telephone and for repetitive motion activities.
Must be able to lift/push objects up to 15 lbs. on a regular basis and up to 25 lbs. on a periodic basis with or without assistance.
Must be able to communicate using speech, sight, and sound with or without assistive device.
Must be able to stand, walk, stoop, bend, twist, crouch, or reach while performing daily activities of the job.