Yogurt Mountain Manager

Books-A-Million, Inc. Dayton , OH 45401

Posted 2 months ago

Job Description:

The Yogurt Mountain Store Manager is responsible for all daily operations and management of the entire store, while maintaining the highest levels of guest satisfaction.

Roles and Responsibilities

  • Maximize profits and guest satisfaction by operating the store in adherence with all store policies and guidelines, as well as governmental regulations

  • Maintain high levels of guest satisfaction through staff training and positive motivation

  • Ensure exceptional customer service on a daily basis and handle guest complaints immediately

  • Recruit, select, and hire all team members, based on our company hiring guidelines

  • Supervise, direct, counsel, and assist all team members with daily operations, customer inquiries, shift duties, and store procedures

  • Responsible for Yogurt Mountain Shift Leader and Team Member performance reviews

  • Maintain the highest standard of interior and exterior store conditions

  • Ensure the preventive maintenance program is executed properly for all equipment

  • Manage all cash handling for the store, including: accounts payable, cash and credit card reconciliations, cashier tills, bank deposit and payroll records

  • Manage all store inventory: execute orders, shipping and receiving of product

  • Minimize controllable expenses and maximize sales and profits

  • Communicate and actively manage marketing promotions

  • Maintain exceptional community and customer relations

  • Perform other duties as assigned

Job Requirements

Qualifications and Education Requirements

  • 21 years of age or older

  • Bachelor's Degree in Business or related field preferred

  • Positive background check

  • Management experience in food service industry

  • Excellent leadership, supervisory, communication, and organizational skills

  • Proven ability to train, develop and motivate associates

  • Professional appearance

  • Ability to work a minimum of 45 hours per week

Physical and Environmental Requirements

  • Standing for up to 8 - 10 hours

  • Lifting up to 50 pounds with or without assistance

  • Speaking, hearing, bending, reaching, stooping, climbing

  • Ability to climb via step stool or ladder

Ability to operate caf equipment, including but not limited to espresso equipment, blender, register, oven, and other installed equipment

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Yogurt Mountain Manager

Books-A-Million, Inc.