Reporting to the General Manager is responsible for opening and closing store procedures and acts as the Manager on Duty. They should be knowledgeable about soft-serve and other products in the store, proactively seek to assist customers, lead the daily cleaning of the store, and assist the other Management staff as needed.
Roles and Responsibilities
Provide customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
Sales of all products, offer point of sale initiatives including frequency programs and other company sponsored initiatives.
Product delivery and placement on to the sales floor in accordance with merchandising guidelines and timelines.
Recover the dining room during each shift, including, but not limited to: cleaning tables and soft-serve machines, restocking product, straightening chairs and tables, store housekeeping tasks as required.
Protect company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
Other duties as assigned including, but not limited to: ordering and receiving shipment, closing/opening duties through following checklists, soft-serve machine cleaning, make bank deposits, assist in making weekly labor schedule, product prep duties and restroom cleanliness.
Qualifications and Education Requirements
High School diploma or equivalent
Previous foodservice and management experience preferred
Physical and Environmental Requirements
Must be able to stand and walk for extended periods of time.
Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
Must be able to lift objects up to 40 lbs. with or without assistance.
Must be able to communicate using speech, sight, and sound with or without assistive device.
Must be able to stand, walk, climb, bend, stoop or crouch while performing daily activities of the job.