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Xentry User Help Desk

Expired Job

Mercedes Benz Jacksonville , FL 32277

Posted 2 months ago

About Us

Mercedes-Benz USA, headquartered in Atlanta, GA is one of Fortune's 100 Best Companies to Work For. Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States.

In our people, you will find tremendous commitment to our corporate values: 'PRIDE = Passion, Respect, Integrity, Discipline, and Execution'. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Job Overview

Provide First level support to Mercedes-Benz, Sprinter, and Smart dealers regarding SDS hardware issues, flash/coding issues, and general XENTRY issues. Manage cases within the PTSS application.

Provide Secondary level support for MBUSA service engineering and FTS regarding, Software and Flash/SCN coding issues. Provide feedback and solutions within prescribed timelines. Record all cases in the XSF feedback system.

Identify, develop and publish/make available technical information to maximize dealer effectiveness in relation to Star Diagnosis topics. Periodically review the pSDS system and advise of needed enhancements. Ability to work independently with limited support from management on projects that may include managing deliverables from other team members, departments or producing deliverables for other departments.

The above responsibilities may vary. The supervisor assigns specific projects to the incumbent, who is expected to develop a training plan for acquiring and maintaining in-depth knowledge and skills regarding these systems and/or subjects where expertise and in-depth knowledge makes the incumbent an expert.


  • Provide second level help desk support for Star Diagnostic Systems. Receive, record and rectify technical problems with the SDS machines and software.


  • High School Diploma (GED) or equivalent work experience High School Diploma (GED) Must have 3 years (total) of experience in the following: Administration --> Knowledge of administrative procedures, process/project development, and system procedures.

    Automotive-Retail --> Knowledge of retail processes and procedures, with emphasis in New and Pre-owned sales, accessories, service and parts. Automotive
  • Technical --> Comprehensive Knowledge of automotive technical information systems and repair/diagnostic procedures. Business

  • General --> Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization. Parts and Accessories --> Knowledge of parts and accessories businesses, marketing strategies and other business practices.

    Quality Assurance --> Knowledge of accounting standards, statistical analysis, precision measurement, and process capability. Risk Management --> Knowledge of fundamental business practices, concepts and techniques to protect and preserve assets and/or minimize/control loss, such as avoidance, loss prevention and reduction, retention, grouping of exposure units, and transfer. Should include knowledge of fidelity, surety, liability, property, and group related policies and coverages.

Additional Information


EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

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Xentry User Help Desk

Expired Job

Mercedes Benz