Writing Center Manager (650-262)

Muskegon Community College, an associate degree-granting institution of higher education, is a center for lifelong learning which provides persons the opportunity to attain their educational goals by offering programs that respond to individual, community, and global needs.

Muskegon Community College

Named the 19th Best Community College in the U.S. in 2021, Muskegon offers accredited academic programs leading to 56 associate degrees and 29 certificates. As an Achieving the Dream Leader College, MCC's nationally recognized commitment to student success unites its faculty and staff in their mission to prepare students, build communities and improve lives.

One of Michigan's most picturesque community colleges, the Muskegon main campus building - an award-winning Alden Dow design - spans Four Mile Creek on a 15-acre sylvan setting. The campus boasts several new multimillion-dollar facilities - the Health and Wellness Center, the Science Center and the Art and Music Building - and includes University Park Golf Course and the Carr-Fles Planetarium. The Sturrus Technology Center in historic downtown Muskegon is home to state-of-the-art applied technology offerings, the Rooks|Sarnicola Entrepreneur Center and the Lakeshore Fab Lab. MCC offers classes in adjacent Ottawa and Newaygo Counties.

Living in Muskegon County

Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigan's shoreline, as well as one of America's only luge tracks at the Winter Sports Complex and the regionally popular Michigan's Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmer's Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day.

Application Deadline: Open until filled - First Reviews April 8th, 2024

Starting Salary: $40,000-$53,000 depending on experience

General Description:

Responsible for effective and efficient operation in all day-to-day functions of the Writing Center, which supports all college constituencies with great customer service to encourage student success. Will work with students one-to-one or in group settings on every aspect of the writing process. Responsible for developing, coordinating, implementing, and communicating the Writing Center processes in an environment focused on customer service and a high level of integrity.

Required Skills

Qualifications: Knowledge, Skills & Abilities:

• Bachelor's degree in related field required. Master's degree in English preferred.

• 3+ years of experience with instruction or tutoring in related subject.

• Knowledge and experience using Microsoft Office Suite (MS Word, PowerPoint, Excel and Outlook).

• Maintain and support the organizational culture of customer service to support students and other departments/leadership.

• Demonstrated ability as a flexible planner with a sense of humor, integrity, and creative problem solver.

• Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the College.

• Willingness and demonstrated adaptability to learn preferred reporting tools used by the College.

• Ability to work tactfully and courteously with faculty, staff, students, and the general public.

• Flexibility and ability to adapt to variety of work situations and personalities.

• Strong organizational, planning and time management skills; strong analytical and decision making skills.

• Ability to adhere to written guidelines/procedures.

• Knowledge of Family Educational Rights and Privacy Act (FERPA)

• Ability to work evenings and weekends as directed.

• Capable of working independently and as part of a team.

• Ability to prioritize and organize tasks to meet deadlines and follow through on assignments with minimal direction, take initiative to improve efficiency, often under pressure.

• Demonstrated knowledge and commitment to diversity, equity, and inclusion.

• Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the college.

• Excellent verbal and written communications skills demonstrating the ability to sustain communication with diverse groups, anticipate problems, and reconcile conflicts.

Essential Function:

• Coordinates all Writing Center Services ensuring a focus on student success and support.

• Hires, manages, schedules, orients, trains, develops and coordinates center professional and/or student staff.

• Works one-on-one or with small groups of students on every aspect of the writing process.

• Guides student writers through sentence-level grammatical revisions as well as larger, global revisions.

• Guides student writers through necessary citation methods. Maintains a familiarity with several citation methods including APA, MLA, and AMA.

• Establishes goals and performance objectives for the Writing Center.

• Implements and/or revises Writing Center procedures while ensuring all policies/procedures are followed.

• Compiles and logically formats statistical data and reports related to the Writing Center usage.

• Maintains Writing Center information on MyMCC portal and website.

• Evaluates departmental services to continue improvements.

• Acts as liaison between department chair, faculty, staff and students.

• Coordinates student evaluation process for writing consultants.

• Creates internal marketing campaign for the Writing Center.

• Establishes and maintain positive working relationships with faculty, staff in various departments.

• Trains others and maintain compliance with all college, state, and federal laws and especially with Family Educational Rights and Privacy Act (FERPA).

• Assist with onboarding new students.

• Participates in College events, and serve on committees as appropriate.

• Other duties as assigned.

Physical, Mental, and Environment Requirements Include:

Mental Demands:

☒ Detailed Work

☒ Student Contact

☒ Deadline oriented

☒ Problem Situations

☒ Multiple Priorities & Demands

☒ Emergency Situations

☒ Confidentiality

☐ On-call Availability

☒ Continual Interruptions

☒ Working Alone

☒ Faculty Contact

☒ Working with Others

Physical Demands:

☒ Standing & Walking

☒ Sitting

☐ Reclining

☐ Carrying

☐ Lifting up to 10 lbs. ☐ Up to 25 lbs. ☐ Up to 50 lbs. ☐ 80 + lbs.

☐ Pushing, Pulling, Twisting, Bending

☐ Climb or Balance

☐ Stoop, Kneel, Crouch, or Crawl

☐ Squatting

☐ Handle or Feel

☐ Reach with Hands and Arms

☒ Talking or hearing

☐ Tasting/Smelling

☐ Working Overhead

☒ Speak in English via Phone or In Person

☒ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

☒ Ability to Adjust and Focus

Work Environment:

☐ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.

☒ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College continues to promote staff diversity, and is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. Anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.

Job Location Muskegon, Michigan, United States Position Type Full-Time/Regular

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