Wphpa Clinical Operations Manager

Position Summary Reporting directly to the Director of Ambulatory Clinical Operations, the Clinical Operations Manager will collaborate with appropriate leadership and subject matter experts to assess and implement practice-wide developmental needs and recognize performance improvement opportunities and workforce performance needs. Responsible for assessing systems and practices across WPHPA Practices; analyzes, develops and implements system changes to enhance quality of care and organizational effectiveness and efficiency. This is a highly visible position with multiple areas of responsibility. . Essential Functions and Responsibilities Includes the Following: Understands and adheres to the WPH Performance Standards, Policies and Behaviors. Collaborates with the Director, Clinical Operations to monitor and maintain compliance with regulatory, State and Federal, The Joint Commission on Accreditation of Healthcare Organizations, CMS and OSHA standards as they relate to the Physician Practices. Collaborates with Practice Administrators to manage the Clinical Staff at all WPHPA sites. Responsible for identifying, implementing, monitoring and evaluating clinical quality improvement (QI) activities and providing related consulting and support services. Ensures the regulatory readiness of the outpatient practices. Leads and inspires staff toward changes that contribute to a culture of quality and safety throughout the Physician Practices. Ensures that all staff are trained and evaluated on their knowledge of and adherence to policies and procedures specific to their jobs. Ensures that all staff are working within their scope of practice. Ensures that required competencies are developed, completed and remain current. Participates in the onboarding process of newly acquired Physician Practices. Foster positive relationships with new Physicians and staff. Serves as a resource and role model for all safety related activities related to performance improvement, regulatory compliance and clinical operations. Demonstrates appropriate utilization of resources necessary to ensure clinical quality. Acts as an EPIC Clinical Resource. Collaborates with the Practice Analyst to provide statistical data related to areas of responsibility as needed. Performs all other related duties as assigned. Education Experience Requirements Bachelors degree in nursing required; Masters degree preferred NYS RN License required 5 yearsclinical experience required and experience in Physician Practice Knowledge of Microsoft Office Suite preferred (Word, Excel, PowerPoint, Outlook) Knowledge of e-learning, online policy systems and experience with learning management systems Core Competencies Clinical proficiency Ability to multi-task Teamwork Adaptability Communication skills

Problem-solving skills Planning and organizing

Attention to detail Problem-solving skills `Judgment and decision-making Stress tolerance Project management Physical/Mental Demands/Requirements Work Environment May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospitals SDS (Safety Data Sheet) data base and may be accessed through the hospitals Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc. Must have a demonstrated ability to learn quickly, adapt to a variety of environments, and take responsibility and accountability for assigned projects is also required. Must be able to may remain stationary for long periods throughout the day. Manual dexterity for computer work, ability to focus and concentrate for report preparation and analysis of Clinical Quality and QI issues Must be able to travel to and from multiple offsite locations on a daily basis Primary Population Served Check appropriate box(s) below: â˜Neonatal (birth 28 days) â˜Patients with exceptional communication needs â˜Infant (29 days less than 1 year) â˜Patients with developmental delays â˜Pediatric (1 12 years) â˜Patients at end of life â˜Adolescent (13 17 years) â˜Patients under isolation precautions â˜Adult (18 64 years) â˜Patients with cultural needs â˜Geriatric (65 years) â˜All populations â˜Bariatric Patients with weight related comorbidities â˜' Non-patient care population The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.

Position Summary

Reporting directly to the Director of Ambulatory Clinical Operations, the Clinical Operations Manager will collaborate with appropriate leadership and subject matter experts to assess and implement practice-wide developmental needs and recognize performance improvement opportunities and workforce performance needs. Responsible for assessing systems and practices across WPHPA Practices; analyzes, develops and implements system changes to enhance quality of care and organizational effectiveness and efficiency. This is a highly visible position with multiple areas of responsibility.

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Essential Functions and Responsibilities Includes the Following:

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

• Collaborates with the Director, Clinical Operations to monitor and maintain compliance with regulatory, State and Federal, The Joint Commission on Accreditation of Healthcare Organizations, CMS and OSHA standards as they relate to the Physician Practices.

• Collaborates with Practice Administrators to manage the Clinical Staff at all WPHPA sites.

• Responsible for identifying, implementing, monitoring and evaluating clinical quality improvement (QI) activities and providing related consulting and support services.

• Ensures the regulatory readiness of the outpatient practices.

• Leads and inspires staff toward changes that contribute to a culture of quality and safety throughout the Physician Practices.

• Ensures that all staff are trained and evaluated on their knowledge of and adherence to policies and procedures specific to their jobs.

• Ensures that all staff are working within their scope of practice.

• Ensures that required competencies are developed, completed and remain current.

• Participates in the onboarding process of newly acquired Physician Practices.

• Foster positive relationships with new Physicians and staff.

• Serves as a resource and role model for all safety related activities related to performance improvement, regulatory compliance and clinical operations.

• Demonstrates appropriate utilization of resources necessary to ensure clinical quality.

• Acts as an EPIC Clinical Resource.

• Collaborates with the Practice Analyst to provide statistical data related to areas of responsibility as needed.

• Performs all other related duties as assigned.

Education & Experience Requirements

Bachelor's degree in nursing required; Master's degree preferred

NYS RN License required

5 years' clinical experience required and experience in Physician Practice

Knowledge of Microsoft Office Suite preferred (Word, Excel, PowerPoint, Outlook)

Knowledge of e-learning, online policy systems and experience with learning management systems

Core Competencies

Clinical proficiency Ability to multi-task

Teamwork Adaptability

Communication skills Problem-solving skills

Planning and organizing Attention to detail

Problem-solving skills ` Judgment and decision-making

Stress tolerance Project management

Physical/Mental Demands/Requirements & Work Environment

• May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

• Must have a demonstrated ability to learn quickly, adapt to a variety of environments, and take

responsibility and accountability for assigned projects is also required.

• Must be able to may remain stationary for long periods throughout the day.

• Manual dexterity for computer work, ability to focus and concentrate for report preparation and analysis

of Clinical Quality and QI issues

• Must be able to travel to and from multiple offsite locations on a daily basis

Primary Population Served

Check appropriate box(s) below:

â˜Neonatal (birth - 28 days)

â˜Patients with exceptional communication needs

â˜Infant (29 days - less than 1 year)

â˜Patients with developmental delays

â˜Pediatric (1 - 12 years)

â˜Patients at end of life

â˜Adolescent (13 - 17 years)

â˜Patients under isolation precautions

â˜Adult (18 - 64 years)

â˜Patients with cultural needs

â˜Geriatric (> 65 years)

â˜All populations

â˜Bariatric Patients with weight related comorbidities

â˜' Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.