WINTER PARK RESORT OVERVIEW:
Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the U.S., and located just 67 miles NW of Denver, is the closest major ski resort to the City. Winter Park's traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to "create the best memories, again and again," for our guests, our employees, our community, and our strategic partners.
Headquartered in Denver, Colorado, Alterra Mountain Company is a community of 12 iconic year-round destinations, including the world's largest heli-ski operation. The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans five U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Deer Valley in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. We honor each destination's unique character and authenticity and celebrate the legendary adventures and enduring memories they bring to everyone.
The Group Services Coordinator is the liaison between Winter Park Resort Lodging and the contracted group; coordinating lodging, rooming lists, food and beverage, meeting space, lift tickets, activities, etc, and communicating group details to the appropriate resort departments, in a manner that enhances the overall Winter Park Resort experience that the group will have. This is an extension of the sales team and the services coordinator upholds contracted business and is expected to upsell groups into additional available group products.
Send introductory letters/calls to all confirmed groups assigned.
Return calls/inquiries from clients within 24 hours
Communicate with assigned group sales manager for a clean transition from sales.
Process signed group contracts and deposits
Quality-check group bookings in Delphi from sales and ensure Delphi accuracy while under group services.
Tracks and modifies group room block changes and communicates accordingly to appropriate departments
Facilitates and coordinates all timing/schedules for groups including lift orders, rooming lists, rental fitting, S&RS, banquet, F&B, transportation, welcome bags, registration, etc.
Communicates all group needs effectively and timely to all departments involved
Responsible for all group accounting associated with assigned groups including lodging and all ancillary products booked. Ensure proper payment distribution of all funds collected associated with the assigned group.
Pro-actively keep groups on time with set schedules defined in their contract
Effectively communicate with all departments any group requests, needs including: Sales, Food & Beverage, Front Desk, reservations, Housekeeping, Rentals, Group ticketing, S&RS, facilities, grounds, lift ops and any additional internal or external partners to ensure the success of the group.
Update all booking forms necessary to complete group requests and fulfill orders, including rooming list forms, lift order forms, etc.
Distribute follow up group survey to all clients
Assist with non-lodging groups as needed.
Assist with distribution and shipping of group/resort collateral if needed
Assist with development and maintenance of Winter Park group website if needed.
Assist and implement all sales strategies, plans for group programs
Help communicate all group sales program terms and policies internally to affected Winter Park departments, call center, Ski School and group ticketing departments
Assist with organizing and help execute familiarization (FAM trips) and site tours.
Assists sales team to achieve lodging, food & beverage, S&RS, rentals and skier visits for group segment.
Attend weekly sales meeting.
Bi-weekly one on one with Director of Sales & Revenue Management
Create and distribute weekly group reports and distribute to departments as needed. Ability to generate reports needed from RTP, SMS or Delphi.
Facilitate and organize group resume meetings as needed
Have a thorough knowledge and understanding of all Winter Park products.
Proficient and accurate utilization of sales/catering account management system (Delphi) and SMS reservations systems, Microsoft office products.
Supports the mission and values of Winter Park Resort, by daily application of selling, planning and relationship skills
Keeps current with all Winter Park products, pricing and strategies.
Exhibits initiative, responsibility, and accountability.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS:
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:
Working knowledge of Microsoft Office and basic computer functionality required
Knowledge of airline, tourism, hospitality industry, specific to corporate, leisure and ski group business.
Valid Colorado Driver's License ad clean motor vehicle record desirable
Must have Delphi & SMS experience or similar catering or Property Management system software knowledge.
Strong Computer expertise; Word, Excel, Outlook, PowerPoint
PHYSICAL DEMANDS AND WORKING CONDITIONS:
This position may be required to work evenings, weekends and holidays.
Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
Manual dexterity to operate a computer and other common office equipment on a constant basis.
Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Intermediate or Advanced Skiing/Snowboarding skills preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.
Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.