WP- Rental- In Room Fitting & Group Supervisor- Winter Season- Full Time

Alterra Mountain Co Winter Park , CO 80482

Posted 4 months ago

COMPANY OVERVIEW:

Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the United States. We are located just 67 miles north-west of Denver, which makes us the closest major ski resort to the city. Winter Park's traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to "create the best memories, again and again," for our guests, our employees, our community, and our strategic partners.

Headquartered in Denver, Colorado, Alterra Mountain Company is a community of 12 iconic year-round destinations, including the world's largest heli-ski operation. The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans five U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Deer Valley in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. We honor each destination's unique character and authenticity and celebrate the legendary adventures and enduring memories they bring to everyone.

POSITION SUMMARY:

The CFS & Group Rentals Supervisor generates revenue for the Winter Park Rental department by performing rental deliveries and throughout the county. Days and hours will vary but will include mostly weekends, holidays, and evenings. Good communication skills, computer skills, team player, presentable appearance, and clean background check and driving record required. A driver's license is required. Must be able to problem solve and work with little to no supervision. Supervisor will be responsible for in house and out of shop custom fitings and deliveries from start to finish. Regarding group rentals, the supervisor will be responsible for group manifests and fullfillment, as well as group orientations.

ESSENTIAL DUTIES:

  • Performs daily vehicle inspections on Delivery Van (including size run of equipment and supplies)

  • Contacts clients and schedules client fulfillment (including manifest and calendar updates)

  • Conducts herself/himself within the homes of clients with the utmost attention to detail and strict adherence to delivery service policies.

  • Demonstrate expertise in product features and benefits of all rental items available (include demo products)

  • Properly fit and tech rental equipment for customers based on vendor standards (Demo binding certs required)

  • Ensure customers have a memorable experience by helping them select products to suit their personal skiing/snowboarding needs.

  • Communicates effectively and frequently with Rental Manager regarding deliveries, requests, etc.

  • Supervises and communicates with Rental Techs assisting with deliveries.

  • Serves the customer by answering numerous questions and gives the extra personal touch of customer service.

  • Maintains a positive attitude in an eight to ten hour day, and on stressful high volume days, in order to provide excellent customer service.

  • Utilize all RTP rental functions and reports.

  • Assist in rental operations when assigned and scheduled by the Rental Manager

  • All other job related duties as assigned.

SUPERVISORY DUTIES:

  • Supervises a rotating staff of 1-3 Rental Technicians that will assist with deliveries and group fulfillment during high volume times. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting in training employees; planning, assigning and directing work; addressing complaints and resolving problems.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change. Schedule of work hours may vary

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

High School Diploma or GED required

Experience:

Ski/snowboard experience desired, but not necessary

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • Working knowledge of Microsoft Office and basic computer functionality required

  • Ability to communicate on multiple platforms (phone, text, email)

  • Valid Colorado Driver's License ad clean motor vehicle record required.

  • Must be able to pass a background check.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position may be required to work evenings, weekends and holidays.

Office Environment:

  • Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.

  • Manual dexterity to operate a computer and other common office equipment on a constant basis.

  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.

  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.

  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Mountain Environment:

  • The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...

  • The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.

  • Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.

  • Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.

  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal

Employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.


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Office Environment: * Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis. * Manual dexterity to operate a computer and other common office equipment on a constant basis. * Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. * Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis. * Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 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WP- Rental- In Room Fitting & Group Supervisor- Winter Season- Full Time

Alterra Mountain Co