At INTRUST Bank, relationships are at the core of all we do. Which is why we focus on fostering positive relationships not just with our customers, but also with each other.
INTRUST Bank recognizes and celebrates employees for their individual character, value and potential, with a focus on developing the unique talents each team member brings to the table. It's something we've learned firsthand over the decades; focus on people, and the rest will fall into place to create an environment built on respect, understanding and most of all trust.
Provides support for end user desktop computers, software and applications.
Provides technological support for all banking centers as necessary. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all he or she does in the community, and is focused on the development of new business relationships. Must maintain strict standards of confidentiality, and perform duties in a manner supporting INTRUST's character qualities.
Responsible for the diagnoses and resolution of software and hardware incidents, including operating systems and across a range of software applications.
Assist all our users with any logged IT related incident when called upon.
Ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Accurately record, update and document requests using the IT service desk system.
Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware
Resolve incidents with printers, copiers and scanners
Help with desktop Windows image creation and deployment
Education and Experience: Bachelor's degree with 3-5 years related job experience such as helpdesk or computer support.
Required Skills and Knowledge:
Specialized knowledge in Microsoft Windows, Windows Server, Microsoft Office, computer hardware maintenance and troubleshooting is required.
Required Licenses and/or Certifications: Microsoft Certified Professional or Microsoft Technology Associate required.
Physical Demands: Long periods of time will be spent viewing personal computer, sitting, standing and walking.
Occasional lifting up to 50 lbs. Some bending and kneeling when installing computers and cabling.
Working Conditions: Normal office conditions.
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual's protected category constitutes a bona fide occupational qualification.