Workstation Evangelist

Hewlett-Packard Company Kansas City , MO 64126

Posted 3 months ago

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

  • Seek out new opportunities and expands and enhances existing opportunities to build and manage the pipeline in specialty area.

  • Maintain knowledge of competitors in account to strategically position HP's products and services better.

  • Develop pursuit plans and manage the pipeline to ensure alignment with account managers.

  • Establish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry.

  • Contributes to proposal development, negotiations and deal closings.

  • Work closely with and supports account manager, providing technical expertise and support, and participating in client engagements up to C- level engagements for more complex solutions in smaller accounts.

  • May focus on growing contractual renewals for mid size accounts with some complexity, to higher-total contract- value renewals.

  • Interface with both internal and external/industry experts to anticipate customer needs and facilitate solutions development.Build sales readiness and reduce client learning curve through effective knowledge transfer in area of specialization.

Education and Experience Required:

  • University or Bachelor's degree preferred.Directly related previous work experience.

  • Demonstrated success in achieving progressively higher quota.

  • Extensive vertical industry knowledge required.

  • Typically 5-8 years advanced sales experience required.

Knowledge and Skills:

  • Deep knowledge of products, solution or service offerings as well as competitor's offerings, to be able to sell expansive systems or services and attached products.

  • Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling.

  • Understands the role of IT within area of specialization and how HP's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities.

  • Negotiates and drives deals to ensure successful closes and high win rate.

  • Broad understanding of the customer needs; applies standard as well as creative solutions to meet those needs.

  • Uses client engagement skills in collaboration with account leads to propose expansive systems or service solutions to client.

  • Leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals.

  • Translate product knowledge into customer's added business value.

  • Uses specialty knowledge to actively prospects within accounts to discover or cultivate sales opportunities.

  • Conceptualizes and articulates well-targeted solutions in area of technical specialty -- from proposal to contract sign-off

  • Ability to take a deal through the sales cycle including closing or supporting the close of a deal.

  • Demonstrates high service knowledge and professionalism in researching and sharing service- related information with account teams and customers.

  • Understand the channel and work an effective plan to increase sales with our partners.

  • Regular use of Siebel updating deal profile and forecasting accurately.

  • Understands services as part of strategic product sales.

  • Good prioritization and delegation skills in order to focus on the key client opportunities.Knowledge of industry trends, associated solutions, and key partner/ISV solutions.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Network Service Desk Analyst

RSM

Posted 2 days ago

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 The Network Service Desk Consultant's role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Network Service Desk Analyst, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that develop your I.T career. You will use your strong analytical skills to develop quality solutions to meet client requirement. Profile: The Network Service Desk Analyst consultant provides remote technical support to our external managed serve clients. This position requires a strong technical skillset, great customer service skills, and the desire to learn. These skills will be used in a fast-paced, fun, team oriented environment. Job Duties and Responsibilities: * Provide phone and email technical support to end-users to resolve any hardware or software issues * Support and troubleshoot workstations, server and network related issues * Perform systems administration for Office 365, Windows Servers, and workstations across multiple customers * Monitor and troubleshoot client backups * Escalate customer issues through the proper channels * Manage cases according to defined severities and case priorities * Maintain client security levels and confidentiality of information * Clearly document support issues and all steps performed in RSM's ticketing system * Monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server or network infrastructure that indicate failing hardware or software corruption * Update cases and communicate with clients daily or as required until issue is closed Qualifications * 2 years of experience working on a technical helpdesk or equivalent Network administration role. * Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment * Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required * Bachelor's degree (BA/BS) from an accredited 4-year school is a plus * Experience with Office 365 and associated workloads including Email and SharePoint * Experience with firewalls, such as Cisco, Sonicwall and Meraki * Experience with VMWare ESX hosts and vSphere Client for administration * Experience with remote solutions, such as Citrix, Terminal Server and VPN * Experience with Apple Hardware and MAC OS X * Experience with enterprise mobile devices Knowledge, Skills and Abilities: * Highly customer focused with ability to provide consistently excellent customer service and professionalism * Excellent written and verbal communication skills * Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environment * Must be dependable and able to work both individually and in a team environment * Must possess strong sense of ownership of client relationships * Positively represent the company to clients and provide empathetic and friendly customer service at all times * Must have competent knowledge of DNS, DHCP, IP, SMTP, FTP, HTTP, and HTTPS protocols and LAN networking/distributed computing environments (client/server)Working knowledge of Windows Server and Active Directory Group Policies and Replication * Possesses excellent time management and organizational skills to manage case load of old and new cases in individual case queue * Working knowledge of common off the shelf applications (Microsoft Office, Adobe, etc.) and basic troubleshooting knowledge for those applications * Navigation of common mobile device platforms (iOS, Android, etc.) You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective. Experience RSM US. Experience the power of being understood. RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans. Job ID req6884 Line of Business: Internal Client Service SubFunction: TMC Inf Infrastructure Job Type: Full Time Req #: req6884 Location: 4801 Main St., Suite 400, , Kansas City, MO US Region: Central Region Job Category: Business Consulting/Technology Employment Type: Experienced Degree Required: None Travel: Yes RSM Kansas City MO

Workstation Evangelist

Hewlett-Packard Company