Workstation Engineer 1
FLSA Status: Exempt
Months Per Year: 12
Hours Per Week: 37.5
Seattle University, founded in 1891, is a premier private university located on 50 acres in Seattle's Capitol Hill neighborhood. More than 7,400 students are enrolled in undergraduate and graduate programs within its nine schools and colleges. Awards and high rankings for academic rigor, sustainability, community service and social justice are among Seattle University's touchstones of excellence. Currently Seattle University is ranked as a top university by the Wall Street Journal and US News and World Report, and has received multiple awards for sustainability and community service. See www.SeattleU.edu for additional information.
Information Technology Services (ITS) provides high touch, high quality customer service to our community of faculty, staff, and students. We are looking for a results-oriented Workstation Engineer 1 to bring strong skills and experience to our diverse team. The Workstation Engineer 1:
Is responsible for providing design and delivery expertise across the virtual desktop platform and will be pivotal to our team successfully delivering the Virtual Desktop service. Requires close collaboration with various technology teams, as well as user-centric mindset across everything we do.
Is a self-starter possessing sound judgment, strong problem-solving skills, and is able to communicate effectively with a broad range of audiences.
Enjoys designing systems to meet business requirements and tackling complex analysis and design efforts.
Has strong technical skills, an inquisitive and positive nature, and is able to balance shifting priorities for the greatest positive impact.
Customer Focus: Delivers exemplary service that meets and exceeds all customers' expectations.
Ethics and Integrity: Adheres to Seattle University values, beliefs, and principles in all aspects of this position.
Composure: Remains calm, maintains perspective and responds in a professional manner when faced with tough situations.
Motivated/Results Oriented: Fantastic record of personal drive and the determination to succeed.
Must be an active listener to insure client and team needs are fully understood and met.
Entry level role. Works under close supervision.
General knowledge and skills: Basic to intermediate level knowledge and skills. Works on simple projects and assignments.
Independent judgement and decision making: Limited
Inclusive excellence: Early knowledge, but growing. Participates eagerly.
Institutional knowledge: Understands university and department policies and procedures.
Communication: Guided communication with defined campus stakeholders.
Position specific responsibilities:
Grows and maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Develops and manages the architecture, design, and release strategy for virtualization technologies.
Serves as a partner/consultant for use of different virtualization technologies.
Partners with IT peers to shape a strategy for desktop resiliency and lay foundation for BYOD.
Maintain relationships with strategic suppliers and stay apprised of latest virtualization technologies.
Develop and document processes and procedures for Virtual Desktop services.
Lead capacity and load testing of virtual environments to ensure a robust environment
Assist with ensuring compliance on licensed software.
Experience deploying Mac images with Parallels, Casper/JAMF, or similar tools
Experience performing Mac OS upgrades, patch management, and user/security configurations such as WIFI, printers, remote login etc.
Experience supporting first and second level Mac issues
Marginal Job Functions
Perform other duties as assigned.
A demonstrated commitment to diversity, inclusion and equity, and the ability to live out the university's mission, vision, and values.
A bachelor's degree and one year previous experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Demonstrated customer service orientation and have the ability to organize, analyze, prioritize, and problem-solve within a fast-paced environment.
A background in VMware virtualization, VDI design, networking, storage and automation in enterprise environments.
Experience with VMWare Horizon, VMWare ESX, VMWare vSAN, Powershell, or similar technologies.
Experience in design, deployment, and management of a VMware Horizon Virtual Desktop and application presentation platform in pooled and/or persistent model.
Familiarity with Microsoft Desktop SOE Design, SCCM, Active Directory, Group Policies, Application Packaging and deployments.
Demonstrable capability in seeing the operational impact of design decisions to ensure successful delivery outcomes.
Proven ability to communicate difficult/sensitive information tactfully.
A self-starter with attention to detail, flexibility and the ability to adhere to project specifications and timelines.
Demonstrated ability to produce effective, professional, and accurate written correspondence.
Personal accountability for project timelines and milestones.
Ability to work successfully individually and in a team-oriented environment.
Commitment to service.
Ability to exercise sound judgment in complex situations.
All positions at Seattle University require a criminal history background check.
Experience working in higher education.
Experience supporting Mac OS devices.
Experience in successfully transitioning to Cloud services for published desktop and application services.
Seattle University, founded in 1891, is a Jesuit Catholic university located on 50 acres in Seattle's Capitol Hill neighborhood. More than 7,400 students are enrolled in undergraduate and graduate programs within nine schools and colleges. U.S. News and World Report's "Best Colleges 2017" ranks Seattle University 8th in the West among universities that offer a full range of masters and undergraduate programs. Seattle University is an equal opportunity employer.
In support of its pursuit of academic and scholarly excellence, Seattle University is committed to creating a diverse community of students, faculty and staff that is dedicated to the fundamental principles of equal opportunity and treatment in education and employment regardless of age, color, disability, gender identity, national origin, political ideology, race, religion, sex, sexual orientation, or veteran status. The university encourages applications from, and nominations of, individuals whose differing backgrounds, beliefs, ideas and life experiences will further enrich the diversity of its educational community.
Applicants are also strongly encouraged to attach an electronic cover letter and resume when applying. Persons who need assistance with the recruitment process may contact the Office of Human Resources at: 206-296-5870. Job postings are open until filled, unless otherwise specified.