Workplace Services Program Manager (Corporate Food Services)

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere.

We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

As Workplace Services Program Manager, you will be responsible for monitoring and maintaining all Workplace Services initiatives and programs. The main focus will be on managing Corporate Food Services, in addition to supporting Transportation programs and the overall employee experience.

This includes reviewing the finances for each program and tracking the spend against the allocated budget. This role will have direct input into developing, implementing, and maintaining effective processes for the efficient operation of all Workplace Services programs. You will engage with cross-disciplinary staff to conceive, design, and develop programs, policies, and processes that enhance the employee workplace experience. You will be responsive, flexible, and able to succeed within an open collaborative peer environment.

Essential Job Duties (Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by functional people manager)

• Manage supplier relationships including vendor service contracts, periodic and ongoing performance & budget (KPI, SLAs), conducting RFPs, and assuring performance of program.

• Review program financials regularly to ensure spend is tracking to budgeted amounts. If there are variances, work with the supplier to determine and address the cause.

• Manage employee communications including internal employee resources, collecting feedback and developing progressive solutions based on data.

• Manage employee experience programs including but not limited to Corporate Food Services, Transportation, Amenities & Perks.

• The Program Manager is expected to walk the facilities regularly with IFM partners and ensure that the services in the buildings are up to standards. The expectation is to submit work orders and follow up with the responsible parties to ensure that the work is completed.

• Report out on program updates on a weekly, monthly basis to all levels of the organization.

Qualifications

Required Skills and Experience (Specific skills, knowledge, and experience that an individual must possess in order to successfully perform in job)

• Proven success in managing a Corporate Food Services program with an annual spend of $2M+

• The ability to review and interpret data. Our suppliers will be providing data to reflect how their program is operating, the Program Manager is responsible for collecting and analyzing the data to measure the effectiveness of any given program.

• Experience managing suppliers and holding them accountable to established SLAs and KPIs.

• Experience with activating services in newly constructed buildings.

• Highly developed interpersonal / communication skills. Writing and speaking skills through written proposals, meeting facilitation, and oral presentations are essential.

Required Education and Training (As applicable - Specific education and training that an individual must possess in order to successfully perform in job)

Bachelor's Degree from an accredited institution or minimum 3-5 years of experience in the strategic and operational aspects of facilities / employee programs in a high-growth, dynamic environment.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.