Workplace Services MAC Manager

Salesforce.Com, Inc. San Francisco , CA 94118

Posted 2 weeks ago

Job CategoryFinance and Operations

Job DetailsDepartment Description

Global Real Estate team members are part of an award winning department continually pushing the boundaries of Corporate Real Estate in support of Salesforce's 111 offices, in 81 cities, accommodating more than 27,000 employees. From our urban campuses, Salesforce Towers, fully activated lobbies and events, and cutting edge workplace designs, we strive for excellence and challenge ourselves to surprise and delight our employees and guests every day. In Global Real Estate, we work collaboratively to respond to challenges, motivate each other to do the best work of our lives, and enthusiastically celebrate our successes.

Salesforce, ranked by Forbes seven years running as the "World's Most Innovative Company" is seeking a talented and motivated individual to manage the Moves, Adds, and Changes (MAC) program at Salesforce HQ.

Role Description:

The MAC Program Manager will be responsible for managing multiple functions and represent change management on behalf of WPS. This position will manage on site employee moves (individual, team, shuffles, and org) across our urban SF HQ campus. Additionally, the MAC program manager will manage a team that is responsible for storage, cubbies (personal lockers), plants, daily service tickets, event set ups, lobby activations, and special projects as assigned.

An important aspect of this role is understanding 'Salesforce Hospitality' to balance business justification with execution for each incoming request. The MAC Program Manager will work closely with the Occupancy Planning team to ensure space standards are upheld, with IT partners to ensure seamless execution across platforms, with internal events teams to provide event support, and with WS project managers to implement any FFE changes to rooms to fulfill customer request.

In this position it will be critical to support the Real Estate and Workplace Services team as we ramp up to activate new and refreshed Salesforce real estate.

Your Impact:

Perform MAC programming in coordination with the global space planning and workplace services teams as well as provide overall management of programs associated to the MAC team.

  • Manage strategic planning for moves, adds, and changes (MAC) in coordination with space planning/occupancy

  • Manage move related requests and ensure Workplace Services and business units are kept up to date on activity

  • Vendor management for business partners to execute daily moves, group moves and unforeseen projects

  • Create and verify the from/to move list in collaboration with WS Move team. Schedule and coordinate with internal partners to ensure a seamless relocation to end users

  • Coordinates operational readiness meetings with internal stakeholders

  • Communicates needs for business units when change management is needed

  • Manages urgent requests for move management with business partners to execute for operational projects, GOE projects, shipping and receiving, events and facilities

  • Evaluates and provides improvement for move processes and vendors. Seeks for ways to improve client relationships through the MAC process.

  • Manage a diverse team of full time employees, contractors, and multiple vendors with a focus on teamwork and growth

  • Use defined standard room ratio guidelines, set by planning team, to vet all requests

  • Manage specific programs to benefit and improve HQ Workplace Services

  • Manage process for Ohana floor, lobbies and conference room setup support

  • Manage release schedule and deployment of offline/online programming of conference rooms

  • Manage HQ cubby program for employees/team storage

  • Manage offsite/onsite department storage program

  • Manage HQ plant maintenance program

  • Create and improve on processes for associated programs by collaborating with stakeholders

Required Experience/Skills:

  • 3-4 years of professional experience, including move management, building management, facilities and construction management

  • Experience executing projects in a leased environment in collaboration with property management groups

  • Excellent project management and communication skills

  • Driven, entrepreneurial, self-starting

  • Ability to problem-solve and manage multiple priorities in a fast-paced environment

  • Positive team-oriented, hands-on, adaptive, and client-focused attitude

  • Comfortable collaborating with diverse team members, including architects, building engineers, property management, senior internal partners, project managers, and facility managers

  • Proficient with Google Office applications (Gmail, Gcal, Sheets, Slides, etc.) and ability to become proficient with internal Salesforce applications (Chatter, Quip, Service Cloud, etc.)

Preferred Experience/Skills:

  • Experience with analyzing utility data

  • Experience conducting/utilizing Life Cycle Assessments

  • Experience using Salesforce products

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.


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Workplace Services MAC Manager

Salesforce.Com, Inc.