JLL Miami , FL 33196
Posted 2 weeks ago
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Pay: $24.01 / hr
Schedule: M - F; 8a
Location: 6750 N Andrews, Fort Lauderdale (until March 2025); then moving to Brickell Ave, Miami
The Workplace Experience Support is directly responsible for the conference scheduling program at the site. Through the maintenance of an organized process of receiving and coordinating all requests for reserving conference rooms for meetings and special events, on the MS sites.
Workplace Support will accurately process conference room reservations at MS sites and communicate all necessary information and confirmations to the meeting organizers.
Provides Conference Rooms booking on MS sites and proactive support for MS employees
Responds to Booking Tool requests within Service Line Agreement timeframe
Provides proactive catering vendors information
Creates and maintains weekly event lists and consistently distributes to IFM local team in coordination with Compass Group
Be the local information point of contact for any conference room needs.
Proactively communicate with main event owner POC (point of contact) to support Office Wide Events
Consistent follow up and follow through with every event organizer- every event, every week
Ability to resolve issues and find best possible solutions when unforeseen situations arise and disrupt conference rooms booking service
Organizes and maintains event Lost & Found inventory; follows up accordingly to try and get lost item to owner
Enter visitor/guests information accurately in system
Maintains any applicable supporting documentation including, but not limited to event trackers and communication templates
Be familiar with minor troubleshooting of conference room amenities
Demonstrates outstanding customer service skills, empathy and ability to react quickly and positively to fast paced environment.
Lead by example, practicing and promoting company policies equally, fairly and consistently
Maintain conference rooms utilization data updated in a daily basis in terms of reservations spaces/ utilized and number of attendees.
Work with Workplace Experience Specialist for continuous improvements and areas of opportunities in the customer space in line with services standards framework
Requirements
Bi-lingual (English & Spanish)
Experience in customer service, hospitality or retail environment
Strong organizational skills
Computer literacy (Excel, Outlook, etc.)
Location:
On-site
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
JLL