Sodexo S A Rahway , NJ 07065
Posted 5 days ago
Job Description
Unit Description
We are the Communities we serve!
This account is part of the SodexoMAGIC portfolio of business.
Use your passion for service to create a positive impact and make a difference in the communities we serve! SodexoMAGIC is a joint Sodexo/ Magic Johnson venture and SodexoMAGIC promises to empower the communities we serve by offering best-in-class food & facilities management solutions, which create a positive impact and make a difference in the lives of our clients and customers. SodexoMAGIC offers our dedicated service via the following Sodexo segments: Corporate Services, Hospitals, K-12 Schools, Universities
Sodexo is seeking a Workplace Experience Lead to support a rapidly growing, fully integrated facilities management Life Sciences account located in Rahway, New Jersey. The Workplace Experience Lead will lead our customer success programs where Sodexo is responsible for the development and execution of workplace strategy.
In this role, you will be responsible for our Client Workplace Strategy formulation and for driving our Sodexo teams' execution to deliver to agreed-to key milestones. You will serve as the Workplace Experience Lead for our client's portfolio and help set the accounts annual plans in motion for all service lines, using a data driven approach to drive customer insights and operational strategy. This role will also partner with the operations teams to identify opportunities for innovation, operational improvement, and service delivery throughout our integrated facilities services.
Sodexo seeks candidates who embody the finest leadership skills to move our business forward. Leaders at Sodexo are innovative, talent driven and manage our offerings to clients by creating partnerships that result in a rewarding experience. Sodexo's leaders have a vision for the future and develop strategies that provide direct support to other leaders and teams in our varied operational areas while embodying our core values of Spirit of Progress, Team Spirit, and Spirit of Service.
Are You the One?
Our clients depend on your expertise to help them to optimize their business. If you are a Strategic Facilities Management Professional with the ability to develop innovative technical solutions while successfully managing key performance indicators to drive strong business results, this may be the opportunity for you!
Key Responsibilities:
Drive, lead, influence and own the customer road map for Workplace Experience for our Rahway location
Identify key opportunities to improve workplace experience
Create a structured approach to understanding and improving the user experience
Leverage already existing strategies within the relationship that we have with our client in relation to workplace experience and apply them at our Rahway location
Engage and own the relationship with all levels of stakeholders within Client and Sodexo Leadership in relation to Workplace Experience
Bringing insights for Workplace Experience from the industry
Develop strategies to create a safe, positive, productive, and functional workplace in collaboration with other Sodexo team members, foster working together to identify and manage improvement and changes
Engage with local Client Leaders to gather the insights around what Workplace Experience means for the client and users
Following the collation of insights, Create the Roadmap for Workplace Experience that aligns with our clients Strategy for the HQ of the Future
Create a pipeline of workplace experience opportunities for the site based on the outcomes of the roadmap
Adapt the Workplace Experience roadmap as a strategic resource to consult on projects that require deeper employee engagement and journey mapping
Be the owner for managing and owning the customer feedback for Workplace Experience
Foster a culture of customer-centric approach, monitoring trends, local and global best practices
Design and implementing stakeholders management programs related to Workplace Experience
Promote, collect, validate and facilitate client feedback interpretation through data analytics and reporting processes
Experience and Requirements
A demonstrated background in program management
3+ years' experience in working within a Workplace Experience Role encompassing new ways of working /hybrid working, workplace design, services and amenities, and workplace technology.
A passion for people, and their wellbeing at work
A preference for the hotel industry or B2C services
Strong written, verbal and presentation skills
Strong influential skills
Creativity and Innovation mindset
Proven track record of initiating and leading demanding business change programs
Proven experience of developing profitable relationships with clients
High standards of numeracy and written communication
The role engages and operates at senior levels both within Sodexo and our Client and must be able to steer the dialogue to progress in the evolution of the employee experience program.
The salary range for this position is $125k-150k
Learn more about Sodexo's Benefits
Not the job for you?
At Sodexo, we offer Facilities Management positions in Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Health Care and Senior Living locations across the United States. Continue your search for Facilities Management jobs.
The SodexoMAGIC partnership represents the union of two global brands that operate at peak performance. Sodexo, a long-standing leader in "quality of life solutions" around the globe, and Magic Johnson Enterprises, the brainchild of NBA all-star Earvin Magic Johnson, who literally took the game to new heights. To learn more about SodexoMAGIC and read a message from Earvin "Magic" Johnson himself click here.
What We Offer
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Qualifications & Requirements
Basic Education Requirement
Basic Functional Experience
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Sodexo S A