Workplace Experience Manager - San Francisco, CA

Workplace Experience Manager

• San Francisco, CA

Job ID

157733

Posted

06-Mar-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Accounting/Finance, Administrative, Building Management, Communications/Public Relations, Consulting, Customer Service, Design, Executive Management, Facilities Management, Legal, People/Human Resources, Project Management, Property Management, Sales & Leasing, Sales Support, Workplace Strategy

Location(s)

San Francisco

• California

• United States of America, South San Francisco

• California

• United States of America

About the job.

Get ready for an exciting career opportunity with CBRE!

The Workplace Experience Manager leads employees and daily operations to increase individual well-being, personal productivity, and interpersonal efficiency. The Experience team members you would lead are responsible for providing services for a building, campus, or portfolio, with the goal of ensuring that operations and policies align with client needs and objective.

What you will do.

• Manages a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development etc.); makes recommendations on budgets and cost reductions.

• Services include, but are not limited to: Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.

• Arranges terms and details for contract services; Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.

• Delivers the Service Business Continuity plan on a semi-annual basis and conducts testing as needed.

• Reviews various Experience Services reports. Meets with client management team and appropriate departments to discuss and resolve discrepancies.

• Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Experience Services teams and clients.

• Identifies content and oversees creation of workplace orientation materials and delivery.

Qualifications

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

HS Diploma or GED required. Bachelor's degree or other relevant vocational training preferred.

Minimum of 6+ years of related roles preferred. (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service)

Prior supervisory & customer service experience is highly preferred.

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.

Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Have a positive demeanor and ability to resolve any issues that may arise.

Ability to comprehend, analyze, and interpret sophisticated documents and solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

Desire to present information to an internal department and/or large groups of employees.

Apply a high level of attention to detail as well as strong verbal and written skills.

Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

Complete at a satisfactory level all required and assigned HSE training.

Follow all activity policies and procedures, including all HSE related requirements at all times.

Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

Report any condition which you feel could result in an accident or injury and / or stop work if required.

As a Supervisor / Manager:

While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:

Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.

Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.

Support stop work authority when it is exercised in good faith.

Communicate any / all potential workplace hazards and workplace procedures.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Manager position is $95,000 annually and the maximum salary for the Workplace Experience Manager position is $115,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more