Workplace Experience Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Workplace Manager is responsible for overseeing and managing the day-to-day operations of the workplace environment within a commercial real estate (CRE) organization. This role focuses on creating a productive, safe, and engaging workplace for employees and visitors. The Workplace Manager collaborates with various stakeholders, including HR, Facilities, IT, and external vendors, to ensure the effective management of workplace facilities, services, and resources.

Your day-to-day tasks will include:

• Facilities Management: Oversee the maintenance, repairs, and cleanliness of the workplace environment, including office spaces, common areas, amenities, and outdoor spaces. Coordinate with facilities management teams and vendors to ensure that the workplace operates efficiently and meets health, safety, and environmental standards.

• Space Planning and Allocation: Manage space utilization, including office layouts, desk assignments, and conference room bookings. Monitor and optimize space allocation, collaborating with stakeholders to accommodate growth, relocations, and departmental changes.

• Workplace Services: Plan, implement, and manage workplace services and amenities, such as reception services, mailrooms, conference room management, fitness centers, cafeterias, and other employee amenities.

• Workplace Health and Safety: Ensure compliance with health and safety regulations and guidelines, conducting regular inspections and risk assessments. Implement strategies and programs to promote employee well-being and a safe workplace environment.

• Vendor and Supplier Management: Manage relationships with vendors and service providers, including property management companies, cleaning services, security personnel, and other workplace service vendors. Oversee vendor contracts, negotiate agreements, and monitor service quality and performance.

• Workplace Technology: Collaborate with IT teams to implement and maintain workplace technology tools and systems, such as access control systems, room booking systems, digital signage, and audiovisual equipment. Support employees in using workplace technology and troubleshoot issues as needed.

• Budgeting and Cost Management: Develop and manage the workplace budget, ensuring cost-effective operations and resource allocation. Monitor expenses, review invoices, and identify opportunities for cost containment and savings.

• Employee Experience and Engagement: Support employee engagement initiatives by creating a positive and inclusive workplace culture. Coordinate and plan workplace events, activities, and programs to promote employee well-being, collaboration, and morale.

• Workplace Communication: Develop and implement effective workplace communication strategies, including newsletters, announcements, and digital signage, to keep employees informed about workplace updates, policies, and resources.

• Compliance and Regulatory Requirements: Stay updated on relevant workplace regulations, policies, and best practices. Ensure compliance with local, state, and federal workplace regulations.

• Oversee and manage the work order ticket system for the Workplace teams.

• Enforce strict adherence to SLAs for ticket acknowledgement and response times.

• Conduct regular audits of vendor performance to ensure quality control.

• Identify areas for improvement and implement corrective actions as needed.

Desired experience and technical skills:

Requirements:

• Bachelor's degree in business administration, facility management, or a related field. Relevant certifications (such as Certified Facility Manager

• CFM) are a plus.

• Proven experience in workplace management, facilities management, or related roles within a commercial real estate or corporate environment.

• Knowledge of workplace trends, best practices, and industry standards for creating productive and engaging work environments.

• Strong interpersonal and communication skills with the ability to collaborate with stakeholders at all levels.

Preferred:

• Knowledge of health, safety, and environmental regulations applicable to the workplace.

• Experience in budgeting, cost management, and vendor contract negotiations.

• Proficiency in using workplace management software, collaboration tools, and Microsoft Office Suite.

• Strong organization and project management skills, with the ability to multitask and prioritize tasks effectively.

• Problem-solving skills and the ability to address and resolve workplace-related issues.

• Flexibility and adaptability to changing work demands and evolving workplace strategies.

• Customer service orientation and a commitment to providing exceptional workplace experiences.

Estimated total compensation ran for this position is:

30,347.00 - 145,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site

• San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.