Workplace Experience Coordinator

CB Richard Ellis Orlando , FL 32801

Posted 2 weeks ago

JOB SUMMARY

This position is responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support for teams managing and directing services. Services may be directly performed by the company, or third party service providers in collaboration with this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to:

Concierge

Reception / Switchboard

Conference & Meeting Room Management

A/V Support

Meeting & Event Management

Community Programs

Workplace Coaching & Onboarding

Food Services

Parking & Commute

Bicycle & Local Shuttle

Supported Employment

Company Store

Pet Programs

Document Services

Mail Services

Record Archiving

Office Supply Management

Moves, Adds, Changes

Furniture Management

Space Reset

Workplace Onboarding

Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed.

Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management.

Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.

Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.

Ensures all billings for business services are invoiced and billed as required.

Attend, move meetings and coordinate all moves with client contacts.

Responds to customer requests and complaints regarding Workplace Experience services.

Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.

Administers Workplace Experience team member and third party service provider on-boarding process, including new employee orientation, training, equipment and software ordering.

Assists in the completion of the office Business Continuity plan.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

HS Diploma or GED required.

A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.

Physical ability to assist with warehouse operations. Able to lift 50 lbs.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

1.Complete at a satisfactory level all required and assigned HSE training

2.Follow all activity policies and procedures, including all HSE related requirements at all times

3.Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4.Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:

1.Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment

2.Maintain and wear at all times required appropriate personal protective equipment (PPE)

3.Apply appropriate material handling techniques at all times,

4.Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Workplace Experience & Facilities Director

Jones Lange Lasalle Inc.

Posted 1 week ago

VIEW JOBS 10/18/2020 12:00:00 AM 2021-01-16T00:00 Workplace Experience & Facilities Director Job Summary The Workplace Experience & Facilities Director will manage our client's World Headquarters facility and lead the North American Human Experience delivery model for a flagship corporate account as a key member of the account leadership team. As the team leader in a challenging senior executive environment, this position will allow the successful candidate to shine by delivering exceptional, detail-oriented service. The successful candidate will establish policies, procedures, programs and training that promote well managed and well-maintained properties. The successful candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high quality decisions. It is also crucial to understand complex client and customer relationships, developing and maintaining those relationships. Must live in or be willing to relocate to Cincinnati, OH Main Roles and Responsibilities: * Ensures a world class experience for World Headquarter visitors and employees. * This person will go beyond simply ensuring the facility is functionally operating to deliver services and projects on time and on budget thereby providing a first-class physical workplace that stimulates employee productivity & engagement. * Serves as a leader to facilities team establishing and upholding a culture of exceptional client experience. * Serves as the account subject matter expert for Hospitality and Human Experience, including: * Industry Knowledge and Experience - Collect, analyze, opine and share Industry news and practices. Build a network within the Industry and JLL. * Benchmarking - Ongoing tracking and communication of results versus industry and JLL, as applicable and relevant. * Monitor customer satisfaction scores and work with field operations team to ensure issues are resolved, prevented in the future and drive the organization towards increasing customer satisfaction. * Develop lessons learned to share across the regional teams. * Identify opportunities for self-performance to reduce spend on outside contractors, assist field operations team in their implementation and improve HX delivery. * Responsible for delivery of services to operate and maintain the property, including financial, technical, maintenance, procurement, and asset & vendor management. * Own site level and regional relationships with the key client representatives and on-site key stakeholders to discuss ongoing service delivery, user experience and forward planning for the facility while, maintaining a positive working environment that is conducive of surfacing and resolving the root cause of issues. Relationship Management * Nurture an environment conducive to good teamwork and cooperation among colleagues, including supporting a culture of diversity and inclusion and strong ethical behavior. * Coach and develop employees to reach full potential, proactively dealing directly and quickly with performance issues and positioning employees for success within the firm. Proactively promote safety mindset in everything we do by implementing "goal zero injuries" strategy. * Meet or exceed defined client feedback scorecard objectives, develop action plans to address any issues and seek out opportunities for the continuous improvement of our services. * Directly accountable for the performance of several external service providers and partners. Fully understand the contents and deliverables in their contract while challenging our vendor partners where and when necessary. Financial Management * Prepare, submit and manage facility budgets with the clients' goals and objectives addressed, track variances and ensure an accurate forecasting process. * Provide forward looking expense and capital projections. Assist in Development of a 5- year capital plan for your site based on the results of the internal audits, Facility Renewal Plan and infrastructure, and "refresh" or renewal work. Manage and deliver against approved capital plan. * Manage or assist with various facilities projects and provides input into business cases to support facilities and operating budget recommendations. * Manage Computerized Maintenance Management System (CMMS), "Corrigo", to focus on providing know-how guidance, instruction and support for processes and procedures related to work order management delivery. Conduct daily / weekly/ monthly office inspections. Service Delivery * Report critical and key performance measurements and achieve performance targets on metrics and internal audits (financial, operational, etc.). Ensure audit action items are completed on the required timing. * Maintain the facility appearance, service levels, and hospitality at very high levels. * Manage and operate facility utilizing industry and JLL Best Practices, implementing improved or new processes that improve service to the client and / or reduce cost. * Comply with all Jones Lang LaSalle policies and procedures, including but not limited to, time & expenses, ethics and business practice. * Assist with critical after-hour issues & participate as a key team member in response to emergency situations. * Ensure compliance to Occupational Health and Safety policies, regulations, legislation and cultivate a workplace where health and safety is a priority for client, team members and contractors focusing on a "goal zero injuries" strategy. * Ensure compliance with Jones Lang LaSalle minimum audit standards. * You feel empowered to create memorable human experiences for the client, the internal JLL team and the account's One Team while upholding safety standards. * You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box. * You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability. * You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer. * At JLL you are expected to think "WE". Everyone in the organization is part of the team! * You are a proactive, empathetic leader who brings a positive attitude to the workplace each day. * You are a change agent who lives JLL's core values, including ethics, teamwork and excellence. * Working with and for people is your passion! Skills/Qualifications: * Bachelor's degree or equivalent work experience in Facilities, Property or Hospitality Management * 7+ years' work experience with significant focus and responsibility on customer facing activities * Leadership presence; ability to influence and motivate others to drive change * Exceptional interpersonal and communication skills along with a strong business acumen are a must * Managerial experience required including a history of "delighting" the occupants of the facility, budget management, contract management, and people development. * Commitment to diversity and inclusion and the development of raw talent * Team player, able to identify and implement cross-functional opportunities for improvement * Superior people management skills * Superior client relationship management skills * Excellent time management skills to meet contractual deadlines and simultaneously handle and prioritize multiple projects, tasks and requests. * Strong work ethic and interpersonal skills. Energetic, articulate and personable. Ability to work well with others at all levels, including senior leadership, and across organizations. * Excellent oral and written communication skills * Strong analytical and critical thinking skills including a demonstrated ability to use data to find insights and drive decisions. * Able to work in a fast-paced, changing environment with a sense of urgency * Proficiency with Microsoft Office Suite - Word, Project, Power Point, Excel. * The work environment requires a physical presence onsite at the facility to oversee daily operations and serve as the client contact. #LI-PP1 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Jones Lange Lasalle Inc. Orlando FL

Workplace Experience Coordinator

CB Richard Ellis