Workplace Experience Coordinator

CB Richard Ellis Atlanta , GA 30301

Posted 3 months ago

Hi, we're Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.

ROLE SUMMARY

The Workplace Experience Coordinator manages daily operations and tenant engagement to create a vibrant workplace that increases individual well-being, personal productivity, and organizational effectiveness at Twelve24; a forward-thinking building for forward-moving innovators. In this role, you would manage several services for a brand new state of the art office building with the goal of ensuring that operations and policies align with client needs and objectives.

This role will help create, drive and implement procedures and policies with a key focus on the hospitality aspect of a world class operation. We are looking for an entrepreneurial individual who is great at fostering relationships, building community and can see big picture on the vision of Twelve24 and the direction that the property is looking to create.

A 335,000 square foot Class A property located in the heart of Central Perimeter, this property is a gem waiting for someone to help fuel outdoor terraces, patios, and recreation areas designed to break the boundary between outside and inside, offering a technology-enabled outdoor conference pavilion, places to play and a room to relax.

A 9,000 square foot amenity center with beautifully designed conference spaces equipped with state of the art AV/ IT, as well as a brand new full service fitness center, 5th floor lounge with public coffee bar, and 11,000 SF of ground floor retail and restaurants.

This individual will not only be the point person for hospitality services focusing on concierge and event planning, but also the community leader for the building focused on relationship building with the internal and external community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Deliver great experience at highest level of hospitality service, tracking activities, meeting customer needs and exceeding expectations, maintaining standards, elevating delight and removing obstacles.

Act as the first point of engagement with employees and visitors, setting a welcoming tone, and providing a warm, professional, and personal greeting to those entering the property.

Support exceptional event experiences to attract tenants and the community to engage with the asset and track effectiveness, satisfaction, and other feedback associated with events to inform future experience.

Follow security and emergency procedures as defined for the property. Respond to emergency situations in a calm, efficient manner; summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

Work with the hotel team to ensure consistent integration with service offerings and identify collaborative opportunities.

Support wayfinding and tours of the space for new and remote employees who are new to the space.

Work with tenant representatives (office managers, HR teams, C-suite, etc). Identify and manage building sponsored volunteer activities (blood drive, habitat for humanity, etc).

Create networking events and meetups for the community. Support health and wellness in partnership with corporate fitness. Promote and support Host technology utilized by tenant base.

Create great experiences at the conference space, attracting tenants to the center as destination of choice for meetings and events.

Supervising personnel assigned to meeting, events & conference services including establishing work schedules, assigning tasks, cross-training staff to perform shipping/receiving duties as back-up, and evaluating and developing performance.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.

Physical ability to assist with warehouse operations. Able to lift 50 lbs.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY
1.Complete at a satisfactory level all required and assigned HSE training
2.Follow all activity policies and procedures, including all HSE related requirements at all times
3.Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4.Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:
1.Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
2.Maintain and wear at all times required appropriate personal protective equipment (PPE)
3.Apply appropriate material handling techniques at all times,
4.Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so



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Workplace Experience Coordinator

CB Richard Ellis