Workplace Experience Applications Support Analyst I

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About the Role

The Workplace Experience Applications Support Analyst I is an integral part of Latham's Workplace Experience team. This role will be responsible for supporting Workplace Experience (WE) systems technology, knowledge, training, and reporting platforms, while helping maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners. This role will be located in either our San Diego, Orange County, or Downtown Los Angeles office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Responsibilities & Qualifications

Other key responsibilities include:

• Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs

• Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules

• Understanding internal and external clients' requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results

• Utilizing project and task management tools to track personal and team progress on a multitude of projects and initiatives

• Generating reports, supporting data integrity, and following up with users to ensure and track usage and adoption

We'd love to hear from you if you:

• Demonstrate knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale

• Exhibit strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications

• Display excellent oral and written communications skills

And have:

• A high school diploma or equivalent

• A minimum of three (3) years of computer-based customer support experience

• Previous experience in a technology support, help desk, or professional support assistant role

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:

• Healthcare, life and disability insurance

• A generous 401k plan

• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure

• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

• Professional Development programs

• Employee discounts

• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link below to review the Ordinance.

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Pay Range

USD $70,000.00 - USD $80,000.00 /Yr.