Workforce & Staffing Management Program Manager

Cisco Systems, Inc. San Jose , CA 95111

Posted 6 months ago

What You'll Do

As a Workforce & Staffing Management transformation manager, you will be responsible for driving key program outcomes from design through deployment to enhance the CX workforce. You will partner with multiple cross-functional teams to accelerate targeted workforce initiatives. You should be comfortable in an individual, self-driven role, as well as in a team environment and have a proven track record of successfully executing strategic priorities from inception to completion. This role requires someone who is motivated, adaptable, with strong time management, project management skills and analytical mindset.

Specifically, you will:

  • Identify and solve complex and ambiguous problems in all areas of business and across boundaries

  • Craft, execute and track the project timeline, budgets, risks and issues

  • Manage stakeholder relationships (e.g. identify and leverage stakeholders; clarify expectations)

  • Facilitate solutioning sessions with key partners to drive the interim/end-state design and plan

  • Develop and coordinate the definition and execution of change management and communication plan and complete the Impact Assessment

  • Work closely with senior management to design and build release dashboards/metrics

  • Drive continuous improvement (e.g. evaluate program progress and results against success metrics; create or re-engineer processes, resources, structure to gain productivity and improve program)

Responsibilities include:

  • Provide vision, strategy and business objective alignment to lead end-to-end program implementation

  • Perform overall program-level planning & lead program execution of interdependent projects

  • Establish consistent Industry aligned program standards & drive delivery excellence

  • Establish and maintain trusted advisor relationship with the customer

  • Identify opportunities for additional business & provide input to pre-sales evaluation

  • Can provide account oversight and governance in partnership with Services Manager

  • Understand customer business challenges and deliver program benefits to solve those challenges

  • Accountable for program delivery

  • Professional Project Management certifications: PMP & PgMP (or equivalent)

Who You'll Work With

Cisco Customer Experience is seeking a dynamic individual to bring their experience and energy to define and drive the organization's workforce strategy for a 20K+ employees. Our CX Workforce strategy includes building the annual headcount plan and approach to optimize labor costs, instill rigorous resource management, shorten time to staff, improve delivery capability and enhance career opportunities.

Who You Are

You are creative and passionate about implementing innovative solutions that drive business success and tackle real-world operational problems. You are skilled at partnering across all levels of the organization, driving cross-functional initiatives, thinking creatively, and enjoy problem solving. You have an eye for detail as well as for the big picture. You are passionate about transforming operations and take pride in exceeding stakeholder expectations. You are ready to learn and get up-to-speed fast!

  • At least 10 years of related project/program management experience

  • At least 4 years of Data and Analytics experience

  • Collaborative and open style with a constructive and positive attitude

  • Successful track record of leading cross functional projects including the ability to think end to end and manage multiple priorities simultaneously

  • Excellent verbal, written and presentation skills

  • Computer proficiency: Excel (pivot tables), Word, Power Point

  • Professional Project Management certifications: PMP & PgMP (or equivalent)

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.

  • We innovate everywhere

  • From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone
  • We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.


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Workforce & Staffing Management Program Manager

Cisco Systems, Inc.