Workforce Operations Analyst

Comcast Philadelphia , PA 19107

Posted 8 months ago

Business Unit:

Job Summary:

Comcast is building the HR infrastructure to evolve our shared services as we spread our digital transformation across the enterprise. The Workforce Operations Analyst is a critical part of this evolution and will be responsible for assisting in analyzing and evaluating our teammate experience across the employee life cycle for HR operations.

The ideal candidate is highly outcomes-focused and detailed-oriented, has a high EQ, self-aware, great written and verbal communicator, a life-long learner always wanting to ask that next question, and can actively engage with frontline employees, managers, and senior leaders.

The Workforce Operations Analyst will create and facilitate reporting and analysis to evaluate initiatives and drive efficiencies to help transform opportunities. This position will quantitatively analyze and recommend action plans to create a superior customer experience as we transform and evolve Digital HR at Comcast. You will partner with stakeholders across the HRSD to support and facilitate the development and development as we scale our menus of services. Your insights and expertise will be needed to ensure the effectiveness and integrity of our services offerings.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how you do your job

  • Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

  • Win as a team-make big things happen by working together and being open to new ideas

  • Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

  • Understand our Operating Principles; make them the guidelines for how you do your job.

  • Build, develop, and maintain highly collaborative and effective working relationships up, down, and sideways with stakeholders and internal customers across the organization.

  • Collaborate and partner with key stakeholder groups to inform business conversations, as well as to inform internal teams of the data signals from the divisions/regions/business units.

  • Develop standard metrics in the employee life cycle that examines the growing complexities related to the various experiences that occur from hire-to-retire.

  • Identify issues, analyze available data and information, and recommend changes to management.

  • Create and maintain multiple operational reporting tools.

  • Consolidate data reports and deliver to help drive data-based strategic decision making.

  • Provide analysis prior to and following any recommended changes.

  • Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks.

  • May prepare reports to be used by other departments to assist with HR operational issues.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelors Degree or Equivalent

  • Previous Analytics experience a plus-

  • Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

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Workforce Operations Analyst