MGM Resorts Springfield , MA 01105
Posted 7 days ago
The SHOW comes alive at MGM Resorts International.
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Workforce Management Specialist creates and implements scheduling solutions utilizing innovative software supplying staffing to all departments appropriate to dynamic business demands. The employee delivers on S.H.O.W. basics to all internal customers including staff and management teams in a collaborative and supportive environment.
STARTING PAY: $20.00 per hour
THE DAY-TO-DAY:
Subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtime
Create scheduling solutions for departments that account for current business demands as well as exceptions
Collaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategies
Suggest scheduling changes and create new business models
Discover new best practices to enhance staffing while following current labor agreements and adhere to all ethical and equity when managing the scheduling process
Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements
Work as a team completing daily schedule operations, such as leave requests and call outs
Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis
THE IDEAL CANDIDATE:
Takes pride in their work
Great attention to detail
Is available to work on weekends
Enjoys helping others and likes to make a good impression
Adapts well to changing situations and can efficiently handle a fast-paced work environment
PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Free parking on and off shift
Free uniform and dry cleaning
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
MGM Resorts