Workforce Management Analyst

Solekai Systems Corp Nashville , TN 37201

Posted 2 months ago

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description

The Workforce Management Analyst/Call Center is a key member of the service operations team, taking ownership for scheduling and skilling. The Workforce Management Analyst/Call Center will participate in managing the scheduling responsibilities and maintaining the skilling templates for the employees in the Contact Center.

Main responsibilities of the Workforce Management Analyst/Call Center include but are not limited to:

  • Understand Workforce Management needs.Create and adjust the staffing and skilling as needed

  • Ability to understand the bigger picture of the organization

  • Working knowledge of data and process modeling

  • Provide monthly, quarterly standard and ad-hoc reporting

  • Ability to collect, organize, analyze, and research data for trends and apply to the scheduling and skilling processes.

As an Accenture employee, you will receive competitive rewards, access to benefits programs and world-class learning resources, while gaining job experience with one of the world's leading professional services organizations.

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Workforce Management Analyst

Solekai Systems Corp