Workforce Development Receptionist/Assistant

OPEN UNTIL FILLED

The Workforce Development Receptionist/Assistant provides front desk and administrative support in the Workforce Development Division.Duties and Responsibilities include the following. Other duties may be assigned.

• Greet/direct/assist visitors of the ACC Dillingham Campus/Literacy Building in a warm and welcoming way.

• Provide excellent customer service to a diverse population of students, prospective students, faculty, staff, and visitors.

• Assist with outreach efforts of prospective students (prospect calls, emails, etc.).

• Provide clerical assistance to Workforce Development administrative staff.

• Responsibilities include:

• Receiving office visitors

• Scheduling student appointments

• Answering and routing telephone calls and e-mail contacts

• Providing information to prospective and current students.

• The Workforce Development Receptionist/Assistant helps register for classes and find connections to ACC and Alamance County resources and services.

• Communication skills that demonstrate clear, grammatical writing and speaking to convey and exchange information.

• Customer service skills including respect and sensitivity to cultural differences.

• Computer including word processing and accessing student information systems.

• Excellent interpersonal skills for customer service with students, faculty, and community members including managing difficult or emotional customer situations.

• Data entry experience.

•  Excellent dependability and cooperation, follow-through/detail skills. maintenance of the College's confidentiality/privacy requirements.

• Minimum of high school degree and 0-2 years of related experience.

Preferred

• Associate degree or higher; 
• 2 years of related work experience; 
• Bilingual in Spanish

An ACC on-line application MUST be fully completed for consideration, which includes a required letter of interest, transcript attachment. Resume attachments are welcome but will not be accepted in lieu of complete application.

For faculty positions, all relevant full- and part-time teaching experience, including start and end dates of employment, should be included on the application. Also, all relevant full- and part-time work experience related to the teaching discipline should be included on the application, including start and end dates.

For non-faculty positions, all relevant full- and part-time work experience related to the position should be included on the application, including start and end dates.