Workforce And Short-Term Training Specialist

JOB TITLE: WORKFORCE AND SHORT-TERM TRAINING SPECIALIST

DEPARTMENT: WORKFORCE AND SHORT-TERM TRAINING

SALARY RANGE: $32,136 - $45,000

FLSA: NON-EXEMPT

IMMEDIATE SUPERVISOR: Director of Industry Customized Training

SCHEDULE DETAILS: Full-time/12-month position/PEERS

Position Summary

The Workforce & Short-Term Training Specialist is primarily responsible for aiding in the development and delivery of customized training and short-term training. This includes, under the direction of the Director of Industry Customized Training, administrative efforts related to community, state, or federal funding programs. The specialist will also assist the workforce and short-term training department in the advancement of programmatic and customized training services.

Essential Job Duties

• Under the guidance of the director of industry customized training, administer college, community, state, and federal funded programs and grants in conjunction with the OTC Grants Office to ensure program compliance.

• Aid in the administration of the Missouri One Start program:

• Provide program assistance and technical support to potential applicants, funding recipients, and other department or college staff.

• Review and process program applications.

• Monitor training program activities and files to ensure compliance with the funding terms.

• Coordinate and process all aspects of the state-funded training reimbursements.

• Generate correspondence for companies that receive state training funds administered by OTC.

• Maintain records and submit internal and external reports, as required.

• Demonstrate customer service skills with clients, presenting a professional demeanor, and using discretion to balance college compliance and customer relations.

• Assist with industry customized training to ensure services are delivered on time and according to contract terms.

• Provide workforce and short-term training support, in addition to client follow-up.

• Create and process check requests and invoices.

• Maintain all appropriate files.

• Submit required reports for each training initiative.

• Function as a liaison with other college departments and outside partner agencies and organizations.

• Utilize CRM to manage and update customer information, track sales activities, and generate reports to support decision-making processes.

• Responsible for data entry and maintenance of the OTC service area employer database.

• Assist with maintaining departmental or college records and databases.

• Exhibits exemplary attendance and punctuality.

• Complies with college policies and procedures.

• Performs other duties as assigned, including attending college functions, serving on committees and attending community events.

Required Knowledge, Skills & Abilities

• Associate's degree from an accredited institution of higher learning.

• Previous customer service experience.

• Detail oriented with exceptional organizational skills.

• Ability to work well with others.

• Strong oral and written communication skills.

• Ability to use information technology for professional productivity (such as Microsoft Office Suite).

Preferred Knowledge Skills & Abilities

• Bachelor's degree from an accredited institution of higher learning.

• Two years of customer-service, work-related experience.

• Experience with state and/or federal workforce grant programs.

• Proficient with a customer relationship management system.

• Experience with Colleague and/or degree audit software.

• Experience working within a collegiate setting.

Working at Ozarks Technical Community College Provides Great Benefits

• Medical insurance coverage for employees through the CoxHealth network at no cost to employees.

• Dental, LTD and group life insurance coverage for employees at no cost to employees.

• Access to the on-site OTC Health and Wellness Clinic at no cost for employees and their dependents.

• Use of the OTC fitness center at no cost to employees.

• Twelve (12) tuition free college credit hours per fall and/or spring semester and six (6) college credit hours per summer term for employees and/or their dependents.

• College matches the employee PSRS/PEERS retirement at 14.5% or 6.86%

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger/touch, handle, or feel; and talk or hear. The employee must be able to move around and about their area, and operate a computer as needed. Specific vision abilities required by this job include close vision.

• OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT-WILL." THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.