Workforce Analyst

Do you want to be a key player at a fast-growing company? If you're looking for an opportunity to challenge yourself, Linxup is the right place for you.

Linxup (formerly Agilis Systems) helps service companies, transportation organizations, and other fleet-based businesses track and protect the vehicles and equipment on which they rely. Using our software-as-a-service (SaaS) platform, customers can unlock a range of offerings: from simple track and trace features, to all the tools they need to improve fleet management, increase mobile worker productivity, protect drivers through coaching, and reduce operating costs. Our consumer-focused product-MOTO safety-gives new and aging drivers the freedom to be on the road, while providing their families peace of mind about their driving abilities and safe locations. Headquartered in St. Louis, MO, Linxup has offices and employees across the country, and enjoys status as a multi-year member of the St. Louis Business Journal's Best Places to Work. As Agilis Systems, we have been named to the Inc. 5000 Most Successful Companies in America list four years in a row. Our people are the reason for our success. Our teams are empowered to cultivate greatness and are supported by Linxup to be intuitive, creative, and determined in all they do. Come join us.

ABOUT THE POSITION

We are looking for an experienced Workforce Analyst to join our Customer Experience team playing a key role in our Call Center Operations. The successful candidate will possess knowledge not only in the Call Center space, but also confidence in leveraging data insights to optimize staffing levels, ensuring efficient and effective support for our customers.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES:

• Analyze staffing needs based on call volume, sales and other relevant factors, proposing alternative staffing models as determined including workflow and scheduling

• Utilize historical data and forecasting techniques to offer solutions to improve operations

• Monitor and analyze key performance indicators (KPIs) to identify trends and opportunities for

• improvement

• Continually evaluate processes to enhance efficiency and effectiveness

• Collaborate with various departments, including Sales, Marketing, Product Development, Hardware and HR, to align staffing strategies with overall business goals

• Prepare and present regular reports to leadership, providing insights into team performance

• and trends

• Stay current on industry best practices and trends

• Partner with Trainer to make regular amendments to training sessions for team members on

• internal tools and software and best practices

• Implement and maintain data integrity measures to ensure accuracy in workforce management

• systems

• Collaborate with internal teams to enhance and streamline software and tools

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in business, Finance, or equivalent work experience preferred

• Proven experience as a Workforce Analyst or in a similar role, preferably in a call center setting

• Advanced proficiency in Microsoft Excel, Power BI and other relevant software

• Strong analytical and problem-solving skills with the ability to make data-driven decisions

• Excellent communication and collaboration skills

• Knowledge of Salesforce, NetSuite and Five9 workforce management software preferred

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward

• Company promotes work/life balance to achieve maximum performance professionally and personally

• The hours of this position are Monday-Friday, 8:00AM-5:00PM

COMPENSATION AND BENEFITS

• We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Position offers a base salary and bonus

• Medical, Dental, Vision, Life and 401(k) benefits are offered

• FTO-Flexible Time Off