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Workflow Engineer

Expired Job

General Electric Nevada , MO 64772

Posted 2 months ago

Workflow Engineer

  • GE Healthcare

  • Experienced

  • Posted 9/24/2018 1:04:50 PM

  • 3181544

  • Job Function: Services

  • Business Segment: Healthcare Global Services

Location(s): United States; Arizona, California, Nevada, New Mexico, Oregon, Washington

Role Summary:

The Workflow Engineer will support GE Mammography Tomo customers with expertise in review stations, images archiving, images review, IT architectures and interfaces with PACS. The Workflow Engineer will need to master the Mammo clinical space, product architectures, design and critical to quality elements. This role is the technical resource for all service-related escalations regarding the product family.

Essential Responsibilities:
1.Provide advanced, expert level remote and on-site technical support for Mammo / SenoIris installations and troubleshooting.
2.Use successful, effective field experience and knowledge to provide technical support to FE's, CST's, TSE I's, Peers, and Customers that may include both remote and onsite support.
3.Has and provides advanced expert support and training in IDI / SenoIris. Sought out as a technical subject matter expert for new capability development projects.
4.Expert Level support of the GEHC escalation process working closely with customer and field teams to define and support implementation of corrective action plans to resolve customer issues in a timely manner. Utilize "Gameplan" tool to drive Service effectiveness.
5.Evaluate others' contributions, develop ways to improve, and personally contribute to the online knowledge archive, the Problem Solution Database (PSDB), to increase the technical solutions available to FE's and fellow TSE's. Responsible for maintaining the PSDB.
6.Improve productivity tools through idea generation, workout leadership, and projects that are cross-functional, global, and impactful.
7.Champion Productivity Programs and act as change agent/ field "expert" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
8.Partner to direct, manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. (Insert if appropriate for the Modality: This may include leveraging service capabilities by increasing the number of customer systems connected to the internet to improve remote troubleshooting and remote fix rates, or PM cycle time reduction.)
9.Sought out to provide valuable input to new product development using experience in resolving technical issues. This includes improvements in service readiness, service diagnostic tools, feature enhancements and product quality.
10. Leads or co-leads Project Teams in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support. Be the "voice of the customer", relaying concerns back to Engineering.
11. Identifies and leads Material and Purchased Service cost improvement initiatives for the modality.
12. Partners with, and sought out by Service / Product Engineering and field support specialists to improve product quality and resolve formal customer escalations.
13. Maintain, grow, and train others with regards to up-to-date knowledge of modality products, service expertise, and tools to maintain "field expert" advisory status.
14. Coaching and training for FE's and CST's to ensure that technical and customer skills are up to date and meet the needs of the business. Constantly sought out and engaged as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum.
15. Identify and champion field quality improvements to include hazardous/ non-hazardous complaints via Trackwise.
16. Travel to, support, and advise installations, FMIs, and customer escalations (CSOs) at customer sites.
17. If required to advise customer install base in specific geography, position may include partial relocation.
18. Provide technical advisement and support for contract sales.


Qualifications/Requirements:
1.Minimum 1 year experience as a TSE 1 (which requires min 5 years engineering experience as FE II and/or FE III, or the equivalent externally) with regards to the repair and maintenance of systems; demonstrated ability to handle/resolve difficult technical issues with expert-level knowledge in applicable systems AND High School Diploma/GED AND 8+ years experience servicing mechanical and/or electrical equipment, OR Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment OR Equivalent military education to Associate's or Bachelor's degrees AND 5 years experience servicing mechanical and/or electrical equipment.
2.Consistently performed as Technical Support Engineer I or equivalent external to GEHC, for a period of 1 year before consideration of promotion to TSE II.
3.Experience interfacing with both internal team members and external customers as part of a solution based service process.
4.Demonstrated successful history of technical problem solving and resolution maintaining equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
5.Up to 60% travel to customer sites and support installations, FMIs and customer escalations (CSOs).
6.Experience with understanding and implementing customized workflow solutions, involving multiple functions and vendors.
7.Healthcare IT/ PACS and/or Advanced computer networking skills including, Firewall configuration, client server relationship, network infrastructure, server hardware/software support ,VM and remote monitoring.
8.Ability to extract applicable information during a troubleshooting process and use that info to help resolve issues remotely.
9.Ability to stay calm in pressurized situations and coach people through solving problems.
10. Previous problem-solving experience, strong prioritization and organizational skills, and a self-starter.
11. Experience creating and providing technical training.
12. Strong, successful Project Leadership experience.
13. Exceptional verbal and written communication skills.
14. Strong interpersonal communication and teamwork skills, including a proven ability to lead teams.
15. Experience with IDI/SenoIris applications, web applications and excellent PC skills, including intermediate skills with Microsoft Office.
16. Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
17. Must have and maintain a valid Driver's License.
18. Special Physical

Requirements:
Must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Quality-Specific Goals:
1.Aware of and comply with the GE Healthcare (GEHC) Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
2.Complete all planned Quality & Compliance training within the defined deadlines.
3.Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
4.Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
5.Ensure timely service activity and record closure.
6.Ensure/drive completion of all field modifications instructions (FMI's) within prescribed timeframe.
7.Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Desired Characteristics:
1.4 year degree in an Engineering discipline
2.Strong customer service skills.
3.Highly motivated team player.
4.Prior project or technical leadership experience.
5.Training skills
6.Networking certification, or related networking experience
7.Financial analysis abilities
8.Lean / Six Sigma Certified

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Locations: United States; Arizona, California, Nevada, New Mexico, Oregon, Washington

GE will only employ those who are legally authorized to work in the United States for this opening.


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Workflow Engineer

Expired Job

General Electric