Workers' Compensation National Manager

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth.

That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other.

We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships.

Helping others in their time of need isn't just our business - it's our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace: On-site ( #LI-Onsite ), Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Leads a team of up to ten team members consisting of managers, individual contributors and/or more skilled claims teams such as Large Loss. May operate in litigious claims environments resulting in moderate complexity.

Aligns with and executes claims strategy and translates direction for the team including driving the use of existing and new technology. Sets clear performance expectations and manages against those, with regular team communication and ongoing developmental plans. Responsible for staying connected to the experience their team is delivering to customers by regularly monitoring key metrics, raising and implementing ideas to provide a superior customer experience.

Essential Job Functions

• Manages and leads teams within single or multi site locations to ensure success in delivering quality claims outcomes. Collaborates as a subject matter expert with functional leaders within the line of business. Has occasional enterprise interaction to develop and implement strategic initiatives on intermediate to complex projects within a litigious environment consisting of high value claims to achieve line of business and/or organizational goals.

• Leads operational efforts with varying complexity to ensure team has appropriate plans in place for staffing, workflow, quality assurance, reporting, department planning, compensation, budget oversight, employee security, succession planning, training and required tools/equipment to deliver quality claims outcomes. Builds and maintains an appropriate internal and external network to facilitate collaboration within claims.
  
  Interacts occasionally with senior claims leadership on claims strategy and operational outcomes through regular meetings, projects or by presenting material specific to their operation. Manages the change strategy for more complex projects implemented within the department to improve adoption and maintain positive employee engagement. Participates, in a supporting role, to collaborate in the shaping of the line of business strategy and the formulation /periodic revision of operational objectives. Leverages internal resources from Underwriting,

• Product and Actuarial, etc. to support the business in understanding the competitive landscape and identifying opportunities for Farmers to provide innovative claims solutions to customers. Fosters an inclusive work environment where behaviors lead to positive operational outcomes.
  
  Translates claims strategy with feedback from direct leadership.
  
  Provides day-to-day guidance for the team ensuring that direction is consistent and supports the overall objectives of the claims organization. Monitors and evaluates timely progress toward delivery of claims objectives.

• Collaborates with employees to determine business impact of changes and new technologies. Translates claims strategy with feedback from direct leadership.
  
  Provides day-to-day guidance for the team ensuring that direction is consistent and supports the overall objectives of the claims organization. Monitors and evaluates timely progress toward delivery of claims objectives. Collaborates with employees to determine business impact of changes and new technologies.

Physical Actions

Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.

Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information.

Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

Education Requirements

Bachelor's degree preferred.

Experience Requirements

5-7 years demonstrated experience in Claims and leadership. Ability to lead regional medium to large single teams or multi location operations including medium to large exposures and/or complex claims handling.

Special Skill Requirement

Effective leadership skills. Demonstrated ability to lead through ambiguity, while assessing business opportunities that present both unknown opportunities and challenges to the business, as well as leading and inspiring others through change.

Ability to influence internal and/or external constituents. Partners successfully with cross functional technical and business teams (Finance, IT, Operations, Marketing) to establish project objectives, action plans and timelines. Demonstrated analytical skills.

Ability to analyze business trends and understand upstream and downstream impacts. Possesses flexibility to work in a fast paced, dynamic environment. Ability to work under tight deadlines with increased organizational visibility in order to meet goals and deliver quality claims outcomes.

Strong verbal communication and listening skills.

Ability to consult with and influence senior leaders, business partners and team members through clear communications. Must maintain a valid driver's license and meet MVR requirements.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.

o CA Only: $103,920 - $165,770

o CO Only: $97,440 - $142,890

• Bonus Opportunity (based on Company and Individual Performance)

• 401(k)

• Medical

• Dental

• Vision

• Health Savings and Flexible Spending Accounts

• Life Insurance

• Paid Time Off

• Paid Parental Leave

• Tuition Assistance

• For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): US - AZ - Phoenix 85050, US - CO, US - AZ - Phoenix-25thAve, US - AZ - Phoenix-Farmers, US - AZ - Phoenix-2400, US - AZ - Phoenix-23800, US - CA - Westlake Village, US - AZ - Phoenix-48thSt, US - CA - Westlake-31111

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team.

As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.