Job Description and Duties

The Billing Services Unit is looking for energetic and highly motivated team members to join our team. The Billing Specialist position is part of the Billing & Collections program and will be responsible for answering inbound phone calls and chats to resolve policy holder, broker, and/or policy holder primary contact questions, accept payments, process payment plan requests, and handle all billing inquiries, to include complex audit questions. Our Call Center Representatives are often the first point of contact for customer issues and are the voice of State Fund. We are interested in hiring individuals with a commitment to resolve customer issues and providing first contact resolution with an ability to make timely and accurate decisions.

We are looking for candidates who have the following skills and abilities:

• Policy and billing related experience

• Positive attitude and highly motivated

• Have excellent customer service skills

• Ability to work well with others and maintain good interpersonal relationships

• Excellent organizational skills

• Ability to ask effective questions, evaluate information, apply guidelines and procedures, and make accurate and timely decisions

• Ability to work independently with minimum supervision

• Ability to handle multiple priorities

• Excellent verbal and written communication skills

• Ability to maximize utilization of computers to accomplish daily tasks

• Reliable and consistent attendance

You will find additional information about the job in the Duty Statement.

Working Conditions

Selected candidate(s) hired may be required to attend inperson Onboarding at our Vacaville office with expenses for attendance paid by State Fund.

This position has an option to telework and is subject to change based on State Fund guidelines and business needs.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• WORKERS' COMPENSATION INSURANCE REPRESENTATIVE

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-431370

Position #(s):

402-123-9327-XXX

Working Title:

Billing Services Representative

Classification:

WORKERS' COMPENSATION INSURANCE REPRESENTATIVE

$4,214.00 - $4,786.00 A

$4,346.00 - $5,439.00 B

$5,746.00 - $7,190.00 C

of Positions:

Multiple

Work Location:

Fresno County

Telework:

Telework

Job Type:

Permanent, Full Time

Department Information

State Fund is California's largest provider of workers' compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits. Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance, yet value a healthy work/life balance.

Department Website: http://www.statefundca.com

Special Requirements

New to state candidates will be hired into the minimum salary of the classification or minimum of the alternate salary range when applicable. Placement to alternate salary range may be based on education or experience identified in your state application.

Selected candidate(s) hired may be required to attend inperson Onboarding at our Vacaville office with expenses for attendance paid by State Fund.

Resumes submitted in lieu of the STD 678 may not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

The successful candidate must reside in California upon appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/23/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Compensation Insurance Fund

Attn: JC-431370 MC

PO BOX 659015

Sacramento, CA 95865

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Compensation Insurance Fund

JC-431370 MC

2275 Gateway Oaks Drive

Sacramento, CA 95833

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is required and must be included.

• Statement of Qualifications -

Describe your experience in workers' compensation, billing, or underwriting, and how it relates to customer service.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Health Benefits Program (CalPERS), Retirement (CalPERS), Employer Health and

Consolidated Benefits Contributions, Dental, Vision, 401(k) and 457 Deferred

Compensation Plans, Employee Assistance Program, Group Legal Services Insurance,

Holidays, Vacation/Sick/Other Paid Leave, Flex Elect Reimbursement Program,

Wellness and Recognition, Alternate Work Schedules, Transit Pass Program, Tuition

Reimbursement, Dependent Scholarship Program, Leadership Training, Mentoring

Program.

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eers/Index.asp

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.statefundca.com

Human Resources Contact:

Melissa Chaffins

(916) 924-5121

MAChaffins@scif.com

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Rosa Gil-Robles

(800) 499-8668

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Background Investigation

Prior to employment with State Compensation Insurance Fund, a background

investigation (BI) will be initiated.

Acknowledgement

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

By applying to this position, you are also acknowledging that you have received the following information:

California State benefits

Duty statement/Job Description

Salary ranges and steps for the classification(s) advertised

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.