Job Description and Duties

Under the general direction of the Presiding Workers' Compensation Judge and the Supervising Workers' Compensation Consultant, the Workers' Compensation Consultant (WCC) assists parties, whether represented by counsel or not, by providing general public information concerning workers' compensation benefits and procedures.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this Workers' Compensation Consultant (WCC) job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://www.calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=0PBEG

Willing to consider a Workers' Compensation Assistant.

The Staff Services Analyst classification is being appropriated for this position. If you have list eligibility as a Staff Services Analyst, it will be used to hire you as a Workers' Compensation Assistant. Candidates with Staff Services Analyst eligibility must meet the minimum qualifications for both Staff Services Analyst and Workers' Compensation Assistant.

For more information about taking the Staff Services Analyst exam and establishing list eligibility please see the following link: https://www.calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=3PBAU

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is located:

224 Airport Parkway, Suite 600

San Jose, CA 95110-3718

The incumbent will work 40 hours per week in an office setting equipped with standard office equipment. Air conditioned, in a high-rise building with elevator access, cubicle with natural and artificial lighting.

Once formal training has concluded, part time telework may be offered upon approval by the supervisor and consistent with DIR's Telework Policy.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• WORKERS' COMPENSATION CONSULTANT
• WORKERS' COMPENSATION ASSISTANT

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-432391

Position #(s):

400-768-9210-412

Working Title:

Information & Assistance Officer

Classification:

WORKERS' COMPENSATION CONSULTANT

$6,264.00 - $7,847.00

Shall Consider:

WORKERS' COMPENSATION ASSISTANT

$3,640.00 - $5,916.00

of Positions:

1

Work Location:

Santa Clara County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.

Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at https://jobs.ca.gov/ Applications must be received electronically by 11:59 p.m. on or before the above final filing date.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions" section below and ensure the following:

Clearly indicate the Job Code #, Position Number and the Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Examination/Employment Application STD Form 678.

• Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the "Explanations" section located on the first page of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Department Website: https://www.dir.ca.gov/

Special Requirements

Bilingual Spanish speaking candidates preferred, but not required.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/30/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Industrial Relations

Attn: Certifications Unit

2180 Harvard Street Suite 160

Sacramento, CA 95815

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Industrial Relations

2180 Harvard Street Suite 160

Sacramento, CA 95815

08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of principles, practices and procedures of the California Workers' Compensation System and Appeals Board.

• Knowledge of Workers' Compensation Laws of California (Labor Code), regulations, and leading court decisions relating to workers' compensation coverage, insurance, rights to benefits, rules of practice.

• Knowledge of Workers' compensation claims adjusting.

• Knowledge of the schedule of rating of permanent impairment under the American Medical Association (AMA) Guides, 5th edition.

• Knowledge of medical and anatomical terminology; Medical Treatment Utilization Schedule (MTUS) or other evidenced-based medical treatment guidelines.

• Knowledge of Microsoft Word, Excel, Outlook and other software applications.

• Knowledge of forms used at the Workers' Compensation Appeals Board.

• Knowledge of the purpose of the Workers' compensation Appeals Board and Division of Workers' Compensation.

• Collecting, analyzing, and organizing documents and information.

• Time management including assignment completion and attention to details.

• Oral communication and effective writing skills including spelling and grammar.

• Quality customer service including dealing with frustrated and angry individuals.

• Basic Arithmetic.

• Effective listening skills.

• Patience.

• Ability to interpret, analyze, and summarize written documents including medical reports, fact situations, and workers' compensation laws and rules.

• Ability to communicate effectively including using simple terminology whenever possible, orally and in writing, in explaining technical or legal matters.

• Ability to analyze, organize and prioritize work according to the situation, work well under pressure, meet deadlines, and prepare clear, complete and concise reports.

• Ability to maintain effective interpersonal relationships including dealing with angry and frustrated individuals with professional composure and demeanor.

• Ability to apply appropriate statutes, procedures, and regulations in mediating issues in dispute and issuing recommendations.

• Ability to learn computer system/software currently in use by the Division.

• Ability to work in a busy office environment for an eight-hour workday.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

• Health, dental, and vision benefits

• Paid sick and vacation

• California State holiday pay

• 401 (k) and 457 plans

• Retirement (CalPERS)

• Employee Assistance Program (EAP)

• Public Transit Subsidy

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dir.ca.gov/

Human Resources Contact:

Certification Unit

(800) 564-0771

cert@dir.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Diversity and Inclusion Office

(916) 559-6999

DIO@dir.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

DIR Mission and Core Values

Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.

Integrity

• We fulfill the promise of our mission through fair, honest and ethical behavior.

Service

• We are committed to responsibly serving the public and value their trust.

Respect

• We treat others with dignity, courtesy and consideration.

Quality

• We take pride in providing the public with accurate and timely services.

Transparency

• We conduct ourselves with openness and accountability in all aspects of our work.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.