Workers' Compensation Claims Support Supervisor

A Brief Overview

Oversee the day-to-day operation of Claims support staff. Leading a team of administrative/support staff in a customer focused team environment.

What you will do

• Focus on customer service - the importance and the impact to the organization.

• Assign tasks; manage assignments to balance caseloads, match task complexity with staff capabilities.

• Create and sustain an environment that motivates team members to achieve desired results.

• Develop strong cross-functional working relationships.

• Provide coaching and feedback to team members; ensure appropriate skills and knowledge exist among team members.

• Provide direction in the area of company procedures and policies.

• Clarify team roles and responsibilities.

• Ensure DWC compliance with applicable laws and regulations.

• Inspire trust and cooperation in others.

• Actively solicit internal and external customer input.

• Demonstrate an understanding of change and the effect and impact it has on people.

• Effectively deal with ambiguity, stress and uncertainty.

• Understand and implement continuous process improvement strategies.

• Actively operate to reduce bureaucracy.

• Adapt to rapidly changing business conditions.

• Generate creative solutions to business issues.

• Work productively and harmoniously with others on consistent basis.

• Respond positively to direction and feedback on performance.

• Consistently maintain professional and appropriate demeanor.

• Perform other duties/projects as assigned.

Education Qualifications

• High School Diploma or equivalent combination of training/experience.

• Bachelor's Degree or equivalent business experience required.

Experience Qualifications

• 1+ Years Previous experience handling/managing Workers' Compensation Claims or equivalent WC experience required.

Skills and Abilities

• Prior supervisory experience.

• Knowledge of the Labor Code.

• Demonstrated effective communication skills, including written, verbal, listening and facilitation skills.

• Excellent relationship building, conflict resolution and team building skills required.

• Strong skills in time management, planning and organization, and problem solving are also required.

• Previous experience in implementing organizational change, process improvement skills, previous experience in working with or leading high-performance teams preferred, but not required.

The expected salary range for this position is $93,352.00 - $116,690.01. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Zenith Insurance Company.

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