Workday HCM Configuration Team Lead

Cushman & Wakefield Inc Chicago , IL 60290

Posted 2 weeks ago

Job Title

Workday HCM Configuration Team Lead

Job Description Summary

The Workday HCM Configuration Team Lead role is responsible for managing a global team of WD HCM Configuration Analysts. This role is a point of contact for functionality/configuration questions and is responsible for configuration activities for new functionality and enhancements within the Workday Human Capital Management (HCM) product suite.

Job Description

Key Accountabilities

  • Management of a small team of global Workday Configuration Analysts, including Workday HCM-related work intake / prioritization, career development and mentoring

  • Liaise with the business to understand their needs and usage of Workday. Obtain and document requirements for Workday Core HCM- for all setup values and Business Processes, including any Self-Service aspects

  • Plan, design, and configure Workday compensation-related modules for all enhancements or break/fix

  • Develop calculated fields, conditional routing and business processes that support the requirements outlined. Mitigate any opportunities of inaccurate data, business process routing, or impacts to other business areas

  • Guide business stakeholders through Workday Release functionality review to determine what optional functionality we will 'turn on' with each release

  • Support configuration updates for those Workday compensation modules impacted by releases and upgrades as needed during the program

  • Liaise with Workday support re: requests for new compensation functionality & bug/defect fix support

  • Lead/Participate in interactive discussions regarding requirements and possible methods of configuration within the Workday HCM Modules

  • Understand and document impact of configuration changes to business processes and communicate to business stakeholders

  • Support UAT activities by providing input to test cases recommended for configuration changes

  • Conduct Root Cause Analysis to determine appropriate action plan for break/fix including impacted employees/users/data clean-up

  • Utilizes business knowledge to identify areas of systems improvement opportunity and submits proposals for analysis that lead to recommendations of systems improvements

  • Provides well thought out and actionable recommendations

  • Serves as an escalation point to lower tier support

  • Maintain change log and design documentation to reflect any changes made to business processes / design post implementation

Skills & Competencies


  • Significant Workday HCM experience

  • Workday Certified

  • Advanced skills in Ms Excel (V look up and Pivot tables), SmartSheet and other data organization & reporting tools


  • Excellent customer service skills including timely and well thought-out problem resolution

  • Strong interpersonal skills in dealing with all levels of employees and management

  • Ability to communicate effectively with both a technical audience and business users

  • Excellent time management skills with ability to multi-task and prioritize

Qualifications / Experience / Education

  • 4+ years of Workday configuration experience with a general understanding of all Workday Modules and a focus on Workday Core HCM and Recruiting preferred

  • Prior Workday Functional certification

  • Experience on Workday configuration role

  • Experience in the development and implementation of process and systems changes.

  • Broad Operational experience in HR, Project Management and HRIS a plus

  • Experience managing a small team in a BAU or project setting

Population Served

  • Employees, Managers
  • HR

Systems Used

  • CRM Tool / HR Portal System

  • Workday HCM

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

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Workday HCM Configuration Team Lead

Cushman & Wakefield Inc