Work Study, Student Ambassador (Enrollment Management)

Work Study, Student Ambassador (Enrollment Management)

Department: Enrollment Management

Location: Western Campus

Reports To: Student Success Specialist

Recruitment Type: Internal

Requisition ID: req5353

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Job Description:

Learning Objectives:

Student Ambassadors are representatives of the college to act as the first point of contact for prospective students, current students, and the community.

Student Ambassadors will take part in an environment that: is a high energy, has high expectations, and is fast-paced.

Ambassadors will grow and develop customer service skills by providing students and the general public community support and assistance. Ambassadors will also learn to understand student and community needs and provide professional assistance to students and the community in support of student success. They will develop relationships with new and continuing students at Tri-C while encouraging and supporting their success at Tri-C.

Ambassadors will further develop a professional work ethic while serving as the first level of contact with the

community and students looking to Tri-C as their future school. They will also assist with monitoring and providing assistance to students, faculty/staff, and community members at the on-campus information desks. Students must have the ability to work within a team. They help in the recruitment, retention, and success, of future and prospective students. Ambassadors represent the college in various functions such as orientations, campus tours, school visits, community outreach, and other events. Must be able to work on campus.

• Have completed at least 6 credit hours at Tri-C;

• minimum GPA of 2.5;

• consistently maintain 6 credit hours each semester;

• maintain satisfactory academic progress;

• adhere to College's confidentiality policy;

• successfully pass background/drug screening;

• Flexible schedule including evenings and weekends;

• must demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills;

• provide support to students during peak periods:

• assist students with My Tri-C Space;

• provide campus tours;

• assist with on and off campus events such as open houses, NSO, college fairs, high school visits;

• must participate in leadership programs and attend student success workshops;

• other duties as assigned.

Special Note: Number of Openings (20)

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.