Work Study, Peer Financial Coach (Financial Aid Administration)

Work Study, Peer Financial Coach (Financial Aid Administration)

Department: Financial Aid Admin

Location: Metropolitan Campus

Reports To: Interim Campus Director, Financial Aid

Recruitment Type: Internal

Requisition ID: req5331

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Job Description:

Learning Objectives:

Peer Financial Coaches (PFCs) serve as first-tier financial aid representatives to assist students with navigating Financial Aid processes at the College. This can include applying for various financial aid programs, navigating My Tri-C Space and Blackboard, and applying for public benefits. PFCs will also assist the Student Financial Aid and Scholarships (SFAS) office in performing outreach activities, such as campus events, website review, and outbound phone calls.

PFCs are expected to become adept at learning and understanding financial aid programs and public benefit options to help meet a wide range of student needs, including:

• Completion of Financial Aid Applications and Documents (FAFSA, Scholarships, Verification Forms, SAP Appeals)

• Department Outreach (Campus Events, Workshops, Financial Literacy)

• Assist with SFAS Services

• Other department and office duties as assigned

• Minimum GPA of 2.0 and maintain semester enrollment of at least 6 credit hours

• Maintain Satisfactory Academic Progress (SAP)

• Excellent interpersonal and customer service skills

• Ability to follow directions with attention to detail

• Proficient Computer and Technology Skills (Microsoft Office, Internet, Software Programs, etc.)

• Ability to work as part of a team

• Adhere to college's confidentiality policy;

• Successfully pass background/drug screening;

Special Note: Number of Openings (2)

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.