Work-Study Intake Coordinator

Develops, implements, and markets work study programs for students. Supervise front desk and assist students in the application process for financial aid and act as a liaison between applicants and Financial Aid Specialists.

Qualifications

Education: Associate's degree required, Bachelor's degree preferred

Experience: One-year work experience in education

Knowledge: Basic understanding of federal and state financial aid programs and regulations

Responsibilities

1.Coordinates all aspects of the Federal and Triton Work-Study programs including management of time entry and monthly reconciliation of accounts. Works with staff and faculty to facilitate hiring process and post positions for work study students.

2.Trains and supervises front desk student and hourly staff on intake and telephone procedures, various financial aid databases such as Colleague, CampusLogic StudentForms, Filebound, in addition to meeting customer service/performance standards.

3.Advises students and parents on available financial aid sources for programs such as: Pell Grant, Illinois State Grant Programs (MAP, IIA, UVG, National Guard), SEOG, Work-Study, student loans, veterans grants, and other scholarships.

4.Schedules front desk staff to assure appropriate coverage of telephones and front counter.

5.Provide necessary training for new front desk on all federal and state financial aid programs in addition to departmental and institutional procedures.

6.Serves as a member of the Satisfactory Academic Progress Committee and reviews financial aid appeals for students who are disqualified from receiving financial aid.

7.Monitors work study email account and inventory of supplies. Orders supplies when necessary.

8.Maintains current knowledge of federal and state regulations pertaining to financial aid, in particular in federal work study including monitoring for federal and state wage increases.

9.Reviews job descriptions to determine appropriate pay rate.

10. Performs other related duties as assigned by supervisor.