Work Study Campus Information And Visitor Services

About Us

Located 15 miles southeast of downtown Atlanta, Clayton State University offers employees a diverse environment which fosters both professional and personal development. The university is committed to cultivating an environment of engaged, experienced-based learning, enriched by active community service. Clayton State offers multiple Bachelor and Master Degree programs which currently enrolls over 6,900 students in challenging campus and on-line courses.

The campus is situated just 20 minutes from downtown Atlanta on 214 beautiful acres, making access to the metropolitan area a breeze. We've been named a Top Workplace in Atlanta by the Atlanta-Journal Constitution for six consecutive years. And we also were named one of 79 higher education institutions across the nation in The Chronicle of Higher Education's list of 2017 Great Colleges to Work For.

Job Summary

THIS POSITION IS ONLY FOR STUDENTS WHO QUALIFY FOR FEDERAL WORK STUDY! YOU MUST CHECK WITH FINANCIAL AID TO SEE IF YOU QUALIFY.

Campus Information and Visitor Services (CIVS) is a student lead and primarily student-run department that services the campus community (students, faculty, and staff) and visitors to campus. The knowledgeable, dedicated, proactive student employees in CIVS are frequently sought out to provide new services and assistance with emerging needs on campus. This reputation for critical thinking, service orientation, dedication to the university, and ability to get things done efficiently and effectively earned CIVS the prestigious ¿Making Things Better¿ award in 2020.

The ideal candidate is a self-motivated individual with a positive and helpful personality, excellent listening skills, and a clear, understandable, and grammatically correct speaking voice. Students must have solid presentation skills, have the ability and willingness to learn independently and in groups, retain information, remain organized and multitask, pay attention to detail, have the desire to help people, thrive in a fast-paced environment, be able to work with minimal supervision, and most importantly have impeccable personal and professional integrity. Each student employee must be able to work independently and within a team, take initiative, have a positive and professional attitude, and must have a commitment to work with people from widely diverse backgrounds. Commitment, dedication, reliability, punctuality, integrity, and competency with computers and websites are essential.

Responsibilities

• Greet students, faculty, staff, visitors, and community members in a friendly and inviting manner.

• Provide a high level of customer service.

• Cross-train to work at multiple campus locations -UC Information Desk, Student Affairs Office

• Suite, Guard Station/Visitor Information Kiosk, Edgewater Hall, and other locations as required.

• Answer and transfer calls to the requested department or person.

• Share information on all aspects of Clayton State, including event information, handouts about the university, academic programs, and directions to campus.

• Use available manuals, websites, and database resources to share directory information; hours of operation; information about departments and services; campus events; and events in the building.

• Learn Clayton State¿s history, traditions, and campus lore, keep up to date on information, and always dispense timely, accurate information.

• Assist with special projects, follow instructions, and meet deadlines.

• Keep the desk and immediate area clean and organized.

• Assist with maintaining and sharing maps, brochures, and flyers.

Inform the director when the supply of printed information (brochures, maps, etc.) runs low.

• Keep printed information stocked and tidy.

• Make recommendations and give feedback to enhance the department.

• Assist with making remote calls to students and record detailed comments, inquiries, complaints, and actions taken.

• Be available to make meal deliveries to students living in campus residences who have been placed in quarantine or isolation.

Required Qualifications

• Intermediate knowledge of Word, Power Point, and Excel

• Completed at least one in-person semester at CSU.

• 2.5 overall GPA

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Clayton State University Office of Human Resources at (678) 466-4230. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at: (678) 466-5445