Work Station Support Associate

Basic Qualifications:

• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications:

• 2 or more years of work experience

• Strong experience in providing exception customer service

• Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), IOS, Android

• Intermediate level Networking connectivity knowledge and troubleshooting

• 2-4 years of experience as a technician supporting over 300 users with the following:

• installation, configuration, and support of PC, Mac, mobile, and voice/video hardware/software

• Proven track record in delivering customer service excellence

• Excellent interpersonal skills:

• Ability to communicate effectively with wide variety of users, and technical teams

• Ability to support, and explain technical concepts to users at various levels of technical proficiency

• Effectively manage difficult or volatile situations

• Effective problem solving:

• Ability to effectively perform issue isolation and resolution in order to minimize downtime

• Ability to assess, analyze and research technical situations and provide viable alternatives

• Able to read and understand technical manuals, procedures, and OEM guides

• Ability to schedule and prioritize

• Ability to learn new technologies and procedures quickly

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 60,700.00 to 85,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.