Work Management Specialist II - St Petersburg, FL

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Job Summary

This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Responsibilities

Provides quality customer service and support to Delivery Operations

• Maintains confidential company/employee information in a professional and discreet manner

• Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily

• Assists managers with meeting minutes, action items, office logistics while performing other work management duties

• Updates local bulletin boards with required reference materials

• Efficiently uses available tools or systems to effectively communicate reliability details to external customers

• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends

• Provide direct support to Line Technicians, Engineering staff, and various business units.

• Takes ownership of customer issues and problems until resolved, requesting assistance as needed.

• Facilitates communication between internal and external customers

• Reports job status details to operation center personnel and others as requested

• Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations

• Ensures work is scheduled and executed timely

• Assist with preliminary research and root cause analysis for customer issues

• Collaborates with other work groups to ensure desired customer experience

• Professional and courteous in all contacts

• Initiates facility/security requests (broken printers, lights, cameras, etc.)

Cost Management

• Maintains corporate budget guidelines.

• Applies correct general ledger accounting in all work-related applications and functions within area of responsibility.

• May support leaders with payroll functions for non-bargaining unit employees

• Ensures timesheets are accurately recorded in time management system in accordance with payroll guidelines

• Processes service locate requests to support grid operations

• Processes invoices and customer billing

• Assist with managing office supply needs

Reliability

• Prepares for and provides emergency restoration support as needed which includes extended work hours

• Supports the Delivery Operations reliability programs or processes using appropriate work management applications

EE Engagement/Safety

• Supports Human Performance safety culture through active participation in safety meetings

• Follows ergonomics and office safety guidelines

• Supports corporate initiatives

• Demonstrates a commitment to continuous learning and development

Required/Basic Qualifications

Work Management Specialist II

• High school diploma/GED

• In addition to required degree, two (2) years minimum of related work experience

Desired Qualifications

• Ability to multi-task

• Ability to manage multiple competing priorities

• Previous secretarial or office manager experience

• Previous payroll experience

• Demonstrates excellent customer skills

• Possesses effective written and verbal communication and interpersonal skills

• Collaborates effectively in a team environment

• Exhibits flexibility and dependability during normal work schedule and emergency storm restoration

• Effectively manages stressful situations

• One to three years of providing customer service support

• Proficient in Microsoft Office software: Excel, Word, PowerPoint

• Knowledgeable of delivery operations processes and work management and related computer applications

Working Conditions

• M - F, 5-8s

• Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of ninety days. Hybrid employees should live within a reasonable commute to a Duke Energy facility

• Hybrid schedule is subject to change based on corporate goals and expectations.

#LI-hybrid

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Wednesday, July 3, 2024

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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