Work From Home - Telesales & Customer Service Rep

Convencare Austin , TX 73301

Posted 1 week ago

ConvenCare is seeking energetic, part-time, telemedicine sales representative. Because patients reach out to us at all hours, were looking for someone who can have flexibility with their schedule. This position is part-time (20-25 hours per week) and you will be working remotely.

What's your role in all this?

We are expanding our sales team as our company continues to grow. This is not cold calling, but there is persuasion involved. The people our outreach team calls have requested information and typically want their health problem solved. This is a medical sales position with the possibility of transitioning to full-time as we grow.

Next steps

You can read more about our company below If you are interested, please complete the application attached. Attach your resume and also add in what experience you've had (if any) working with a virtual company, in sales, on the phone, and in health care.

Please do not call to inquire about this position, we will contact you if your resume matches what we are looking for.

More about ConvenCare

ConvenCare is an innovative telemedicine company leveraging national medical expertise for the management of chronic conditions. We provide convenient, affordable access to quality health care. Our highly flexible technology platform has delivered medical visits to thousands of individuals through a HIPAA and PHI-compliant system.

Two-thirds of all consumers are delaying needed care for a variety reasons; cost, busy schedules and general inconvenience. Of those that have delayed seeking care, nearly a third will be facing a serious health issue. Telemedicine provides the ideal solution to address the requirements of our daily demands.

ConvenCares virtual platform effectively combines a patient portal, telephonic physician consultation, local lab services to create a truly individualized treatment plan. By consistently and actively engaging consumers with impactful information, we create a powerful force in taking control of your health.

ConvenCares Optimal Thyroid Program makes it possible for individuals to receive advanced thyroid management by conveniently accessing experts.

RESPONSIBILITES

Client Acquisition

  • Make outbound calls to prospective patients that respond to our marketing and book them into appointments
  • Reach out to patients that have self-scheduled to welcome them to the practice, confirm the appointment, and answer questions

Client Engagement

  • Conduct appointment reminder calls to patients that have scheduled appointments
  • Reschedule appointments as needed
  • Answer questions
  • Maintain a friendly, welcoming and professional demeanor to encourage patients to retain and show for their scheduled appointments
  • Maintain a basic working knowledge of our offerings
  • Conduct follow-up calls to patients that have had appointments
  • Ask questions for feedback based on a short survey
  • Record the answers in our system with detailed, clear and accurate notes
  • Reschedule patients if necessary
  • Report any outstanding issues to supervisors

Administrative Tasks

  • When not handling calls, the candidate will be asked to perform light administrative duties as required such as
  • Compiling Reports
  • Sending Emails
  • Updating and Optimizing Client Schedules

Requirements

Required Skills

  • Excellent client/customer service skills with at least 2 years of experience
  • Call Center Consumer Sales
  • Ability to be empathetic to patient needs
  • Written and verbal communication skills
  • Ability to work independently and from home
  • Responsible and reliable, ability to self-manage
  • Critical thinking skills
  • Organizational skills
  • Computer and software proficient
  • Knowledge of regulatory requirements;
  • Medical terminology use and understanding - experience in the healthcare or pharmaceutical industry is a strong plus
  • High-speed internet
  • High energy, professional and flexible
  • Eager to work with clients

Benefits

  • Ability to work remotely from your home
  • Flexible schedule
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Work From Home - Telesales & Customer Service Rep

Convencare